Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary: Pattern of Misrepresentation, Trespassing, and Negligence by Commercial Northwest Property Management September 2023 False ********************* to Return Holding Deposit I placed a $500 holding deposit on a unit at *************** Apartments based on photos posted in the listing. Upon completing a walkthrough, it was immediately apparent that the actual unit was not the one photographedthe listed photos depicted a fully updated unit, while the actual apartment had not been renovated. Despite this misrepresentation, the company refused to return my deposit. This demonstrates a clear pattern of false advertising and unwillingness to uphold ethical business practices.May 2025 Mold Concerns, Dismissal, Unauthorized Entry, and Tenant Displacement I submitted a formal request regarding a persistent and toxic odor within my current unit, expressing concern about potential mold contamination. In response, I was told by maintenance staff that the smell was psychological,. No testing or inspection for the actual mold source was ever conducted.The unit was accessed without notice or permissiontwicefor both placement and removal of an Ozone machine to suppress odor. This constitutes unauthorized entry and trespassing, twice. No efforts were made to identify or remediate the underlying cause of the odor. As a result, I purchased mold testing kits at my own expense, which confirmed the presence of 35 different types of mold spores.Due to ongoing symptoms and health concernsfor both myself and my daughterI have been unable to safely occupy the unit since mid-April 2025. Commercial Northwest has failed to take appropriate action, communicate, or prioritize tenant health and safety.This management company has demonstrated a pattern of negligence, misrepresentation, and disregard for tenant rights. I am deeply concerned not only for my own wellbeing but for the safety and treatment of future renters under their care.

  Business Response

  Date: 06/30/2025

  Regarding the first complaint about ********* and the claim of "false advertising":
  Our marketing materials include photos of one representative unit at the property. Because most units are occupied, its not feasible to take professional photos of every individual unit. To ensure transparency, we include a disclaimer on each listing that reads:
  Disclaimer: We believe this information to be reliable, however, it should not be relied upon solely when making rental decisions. Square footage, unit photos, and listed amenities are based on similar units and may not reflect the exact unit available. All units are subject to be rented until a holding deposit is paid. Availability dates are not guaranteed and are subject to change.
  In addition, per the Holding Deposit Agreement you signed (attached for reference), it states:
  If Applicant has executed this agreement without first visiting the unit, Applicants dissatisfaction with the unit at the time possession is delivered is not grounds to terminate this agreement or receive a refund of the execution deposit. Once paid, the deposit is non-transferable to any other property unless approved by the Owner/Agent.
  Given both the listing disclaimer and the signed agreement, we believe the advertising practices in question are consistent with industry standards and do not constitute false advertising.
  
  
  Regarding the second complaint at Latitude 40 concerning Habitability Violation, Mold Exposure, and Unauthorized Entry:
  Your initial work order was submitted on May 2nd at 10:29 PM, reporting an unusual odor and requesting an inspection. Our technician visited your unit on May 7th at 12:00 PM, but no odor was detected at that time. However, the tech did note a slight smell coming from the garbage disposal, likely due to infrequent use or a dried-out P-trap, which can allow sewer gases to pass through and cause a sulfur-like odor.
  To address your concern, our technician offered to place an ozone machine in the unit to eliminate any potential bacteria or particulates in the air. We emailed you on May 8th with details, informing you that the machine would be placed on May 12th between 10:00 AM and 12:00 PM, and that it would need to run for 48 hours, during which time you'd need to stay at your boyfriends residence. You responded by confirming this arrangement verbally to the onsite tech.
  Per the lease, we are required to provide at least 24 hours notice of entry, and we met this requirement. Our technician arrived at 11:25 AM on May 12th to install the ozone machine and returned three days later to remove it, as outlined in our original communication. Since you were unable to occupy the unit during this time, we are issuing a credit of $157.50 for the 3-day displacement.
  On May 21st, you contacted us noting that you hadnt received confirmation that the ozone treatment had been completed. You are correctwhile the treatment was completed as scheduled, we failed to update the work order, which would have automatically triggered a notification to you. We acknowledge this oversight and, as a result, are issuing an additional credit of $525.00 for the 10 days of miscommunication.
  After returning to your unit, you reported a lingering odor on June 18th. In response, we assigned the issue to our professional remediation vendor, PG Long Restoration, on June 20th. As of June 25th, they have accepted the work order and are in the process of scheduling the necessary work.
  
  We appreciate your patience and are committed to resolving this matter fully.

• Initial Complaint

  Date:03/10/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  #******** I'm still upset with the company that they resolved.Everything's resolved

  Business Response

  Date: 03/11/2025

  Hi ****,

   

  Thank you for explaining your frustrations. It appears that this situation was already resolved. I do see that you are a co-signer for ******.

  Here is a summary of what happened:

  Leanna's rent was charged to her account on March 1st, per the lease agreement.

  ****** made 2 payments on the 4th and 5th that were rejected by the bank for non-sufficient funds (NSF)

  As soon as a payment bounces for non-sufficient funds, our system requires certified funds, such as a cashiers check or money order. This is why she was not able to make a payment through the portal. She received communication from us informing her of the non-payment and how to proceed with certified funds.

  There were 2 payments on the 10th of March that were processed, one of them being the money order.

  Due to this process, she was charged a late fee per the lease agreement. We have waived the late fee charge as a 1 time courtesy to help with the situation.

   

  We hope you have a good rest of your day.

  -Commercial Northwest

• Initial Complaint

  Date:01/09/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Commercial Northwest Property Management and its representatives, citing privacy violations, failure to maintain a habitable living environment, harassment, and retaliation during my tenancy at ***********************************************************Mold Negligence:Mold (Aspergillus, Penicillium, and Cladosporium) was discovered in August 2024, causing health issues for me and my pet. Despite notifying management and requesting relocation, they refused to conduct mold testing, dismissed health concerns, and insisted I remain during remediation.Privacy Violations:Manager **** ******* improperly demanded access to my personal health ********** an employee of Commercial Northwest, I suspect he may have accessed my records without authorization through his dual role as property manager and employer.Harassment and Retaliation:I faced harassment, intimidation, and a hostile environment created by Mr. ******* and others, forcing me to vacate the property. The company is demanding excessive move-out fees and has withheld my $1,075 security deposit in violation of Idaho Code 6-324.Supporting Evidence:Lease agreement outlining landlord obligations.Mold test results, photos, and videos documenting the issue.Veterinary record documentation related to mold exposure.Recorded interactions showing harassment and privacy breaches.Emails demonstrating my timely communication and management's inaction.This situation has caused undue stress and financial harm. I look forward to your assistance in resolving this matter.

• Initial Complaint

  Date:07/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My spouse and I applied for an apartment through this company, who requested in-depth personal information from us to include our social security numbers, income, and addresses. They asked $30 each from us for background checks/administration fees which we provided, IN DETAIL. They then sent an email stating that we didn't provide the correct documentation, and gave us 2 days to provide it. I attempted to reach them 3 times, through phone, while my wife reached out via email and provided all of the needed information. The company didn't respond to either of our questions, and sent us an email today stating that we failed to provide the information requested.I am concerned they are taking customer data and using it for other reasons than applications for apartments, and would like them to delete all of our data that they have on file. I understand application fees and their purpose for the cost of background checks, but I do not feel comfortable with the data they have on hand, and they have yet to pick up a call or respond to a voice message or email.

  Business Response

  Date: 07/22/2024

  Hello, 

  Our team did cancel this applciants application due to being unrepsonsive. Our commuicnation shows that our team member sent an email out to the applicant on 7/11/24 for additonal information and we didn't get an email response until 5 days later on 7/16/24. 

  Please let me know if you need anything esle from us. Happy to help. 

  Thank you, 

• Initial Complaint

  Date:04/19/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************quired for one apartment.

  Business Response

  Date: 04/29/2024

  Hello, 
  
  After revewing the applicants account we will be refunding their application fee due to the tardy response from our team. Please let us know if you have any questions. 
  
  Thank you,

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20476502
  
  I am rejecting this response because:
  
  I did an air quality test over 6 months prior to move out that found mold spores in the air of the unit. This was never tested by the company while I resides in the unit, and was completely ignored.

  While I personally spoke with your mitigation company when they were in the unit, they told me that there was the presence of black mold inside of the wall. The wall was removed at that time the pipe that burst near the kitchen, and the flooring was ripped up. 
  

  I hope that you start taking black mold seriously as it not only affected my health, but most likely has affected the health of other tenants.

  Sincerely,
  
  ***********************

  , and to be compensated for emotional distress due to their negligence.

  Business Response

  Date: 08/24/2023

  *******,
  
  
  Thank you for expressing your concerns. We took a very serious approach to remedy your unit while you were occupying it. When we realized we needed to cut into drywall to replace it, it would create a dusty environment. We had explained this to you and you let us know that you are sensitive to dust, so we did the minimum needed to dry out the unit and allowed you to break your lease at no penalty due to the duration needed to repair the unit. We had our mitigation vendor test the walls for biogrowth and they found no spores throughout the unit. We did treat the unit with a microbial to prevent any biogrowth from occurring as a precautionary measure. We refunded your deposit in the amount of $2200 and waived your lease break fee of $1800 to move out of the unit and you had accepted those terms. 
  
  
  Thank you for your understanding and we hope you are enjoying your new home.

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20271774
  
  I am rejecting this response because:

  Thank you for your response. However, I did catch it on my security camera inside of my home that someone had entered my house without notice so that is a false statement. I have constantly been checking ****** *** court records and there has been no eviction filed yet she sells drugs out of her apartment, which I have reported multiple times, and she brutally assaulted me when I only had taken her dog to prevent him from being abused further. I had never entered a single foot into her apartment, and it is not right when there is no proof of me entering that apartment, and I only was doing what was right for the safety of the animal. If we both violated the lease, then there should be consequences on both sides not just me. My lawyer had told me to do everything I could to get a hold of you and your lawyer on your side and no one had spoken to me when I was just trying to get answers because it wasnt un fair eviction process on me. I have a clean record with no arrests in the past yet this girl, who has multiple arrests and criminal offenses has NO sort of eviction or consequences. I was trying to fight this infection because I have always been a wonderful tenant and Ive never had problems with anyone. I just wanted answers and no one would give me the time of day.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 07/10/2023

  Thank you for your comments *****. This resident dispute was between you and another resident of the apartments and we have had many reports of what happened and they state different stories. This has become a he said, she said as we do not know who to believe. We do not tolerate any criminal activity on the property and any violation of the lease will result in a lease termination on both parties. 
  While you were being served with the notice, our communication was on hold per the lawyers request. We are not refusing to talk to you, we are simply abiding by the legal advice given.
  Every time we enter an apartment, there is a 24 hour notice posted on your door and emailed to you. We have not entered your apartment without notice.
  
  
  Thank you.

  Business Response

  Date: 07/19/2023

  Dear *****,

  We apologize that you feel that way, however, we do not tolerate any criminal behavior towards other residents. We have taken action on both parties involved and will proceed with our standard procedure. Please rest assured that we are handling both cases as needed.
  
  
  Thank you for your understanding.

  
  

• Initial Complaint

  Date:06/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  complaint #********: I have since been contacted by Commercial Northwest Property Management and have had my situation resolved which is what was my intent with this complaint but now I would like to take my complaint down since my complaint no longer represents the businesss way of business.