Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company preys upon older adults with their "Brain Defender" scam. After watching a video about a product, my omother experienced what others said below--a request to watch more videos for deeper discounts. She began to get a gut feeling that their "Brain Defender" was not legit and tried to back out but had already entered credit card information. The credit card company flagged it for fraud and we canceled the card and immediately sent a message to the company saying this was an error and should not be charged. They charged anyway and claim to never have received the cancellation request, even though I have the email records. They shipped their scam product anyway and now want me to go through a return process to request a refund. As I see from the other comments, that hasn't gone so well for people. I'm disgusted that people make money on other people's frailty.

  Business Response

  Date: 07/08/2025

  Dear Ms. ******,

  Thank you for reaching out so that I may assist you!  I am sorry for the experience with this order!  I was able to find the purchase in our system, and it appears you have already issued a chargeback against this purchase, which means the credit card company will return the money to you.  If you have any issues with that, please contact me directly at ******************************************** and I will be happy to assist you!

  I did review your email, and it appears the email that was sent on the day the purchase was made was sent to the seller rather than to ClickBank.  I am very sorry that they did not get the purchase refunded in time.  Once you contacted ClickBank on 6/26, the product had already been shipped, which is why the **************** agent requested the product to be sent back.  In the future, please contact ClickBank directly at ************** or *********** for faster assistance!

  Best regards,

  ******** *******

  
  ******** *******
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: ************************************************************************************

  Customer Answer

  Date: 07/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has been charging me $197 every 6 months for a subscription that I ended 2 years ago and they refuse to refund me. Ive been told by their customer service that they have canceled the account but they said that last time. They take the payments via ****** directly from my bank account and Ive been unable to block them from continued extractions. My last resort will be to close my ****** account.

  Business Response

  Date: 07/08/2025

  Hi Ms. ********************* you for reaching out so that I can assist you!  I was able to find your subscription, and I see it was already canceled on 6/9/25 when you contacted ClickBank by phone.  You will not be billed again for this subscription.  I also see that a refund was issued to you for the most recent rebill on 6/12/25, and I just refunded the rebill made on 12/8/24 so that refund will post back to your ****** account within 1 - 3 business days.  That is as far back as our system allows us to refund.

  I do not see any prior attempts to cancel in our system, but in the future, please don't hesitate to contact us at ************** or ***********.

  Best regards,

  ******** *******

  
  ******** *******
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: ************************************************************************************

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a digital product with this company ************************* for a worksheet that I paid $1 for and it turned into a subscription that was billed monthly. I never received the digital products monthly so I didnt even know I was paying them $19 a month. When I finally figured out through my bank that I had been paying I emailed them on August 30, ******************************************************************************************************************************************************************** on a monthly basis. I need to be reimbursed for the 2 years of not receiving the service and for cancelling the product and the company not having any other way to cancel then to send an email to which they did not cancel upon receiving.

  Business Response

  Date: 07/08/2025

  Hi *******,

  Thank you for reaching out so that I could research this for you!  I was able to find your subscription for the FitKids 30 Day Challenges under this email address:   ***************************** (Order #:  HKJMAPTJ).

  The subscription was canceled back on 8/31/24, and you have not been rebilled since that time.  The seller of the product created the ticket to cancel the subscription on 8/31/24.  

  ClickBank has a money back guarantee for 60 days from when the purchase is made, so unfortunately, none of these purchases are within the window to issue a refund.

  If you need further information, please contact me directly at ************************************************************************************.

  Thank you,

  ******** *******

   

  
  ******** *******
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: ************************************************************************************

   

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 security cameras with 3 additi*nal m*unts *nline *n 5/7/25.The 3 cameras were shipped *n 5/9/25 delivered *n 5/13/25 ( *nly receive 3 cameras , n* m*unts)My husband and I tried t* set up the camera *n *ur I ph*nes acc*rding t* theQR c*de instructi*ns. In the pr*cess b*th *f *ur my credit cards were hacked and we b*th received Fraud Alerts fr*m *ur bank. We c*ntacted *ur bank and fr*ze *ur credit cards. I sent an email in 5/21/25 Ty * the ********************************** email address and have n*t heard back fr*m them. T*day is 5/26/25. I called the t*ll free # *** 390 604 which is ClickBank *rder Supp*rt, I was n*t able t* speak t* a real pers*n,My bank was charged $161.68 Callback Secret Sc*pe *n 5/8/25.I think this is a Scam web site and I was duped. I d*nt want *thers t* get taken by this c*mpany.Please let me kn*w if there is anything I can d* t* get a refund.Thank y*u f*r y*ur help.**** **** ************

  Business Response

  Date: 07/08/2025

  Dear Ms. ***************** you for reaching out so that I could assist you!  I am sorry for the experience you had with this purchase.  I was able to find your order and issue you a full refund.  The refund will post back to your **** card in the next 3 - 5 business days.

  I am sorry to hear about your credit card issue, but I can assure you that it was unrelated to this order.  ClickBank is PCI Level 1 compliant, which means your credit card information is secure when you make a purchase with us.  It is never shared with the seller of the product and is encrypted during the order process.

  We do have agents available to take care of calls and chats during business hours 7 days a week at ************** or by visiting ***********.  I am unsure why you were unable to speak with an agent unless it was after business hours.  

  If you need anything in the future, you can contact me directly at ************************************************************************************.

  Best regards,

  ******** *******

  
  ******** *******
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: ************************************************************************************

• Initial Complaint

  Date:05/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Was looking for remote employment I came across This businesses advertising for a job for writing app reviews. I paid a fee for the service I've been going back n forth regarding a refund. The platform falsely advertised a job for writing app reviews.

  Business Response

  Date: 06/02/2025

  Hi *****,

  Thank you for reaching out so that I could research this for you!  I was able to find your order under the email address:  ***************************

  The refund was already issued in full on 5/17/25 for $17.00.  Here is the order number for future reference, if needed:  CBFKMP9E.  Since the refund was issued the same day that the purchase was made, you will not see a charge or a refund on your statement.  If there was a pre-authorization, that should have fallen off by now, as well.

  If you need further assistance, please contact me directly at ************************************************************************************.

  Thank you,

   

  ******** *******
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: ************************************************************************************

   

• Initial Complaint

  Date:05/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After watching a video about a product to eliminate diabetes, I ordered 3 bottle to get 3 free for $219. As the site was verifying my bank inf., I was to watch another video where the *** offered to update the order to 6 bottle and receive 6 free for $248. I said yes to the upgrade BUT 1 hr later cancelled the order after finding that the pills were not approved by ***. I got a message saying it was cancelled. The next day when I saw my bank statement, the *** had charged me for 5 orders! I inmediately called and got a recording and I left a message. Later, I called another number and was told to call my bank to solve the problem. Later, 4 charges were refunded but not one and I got an email saying that the product had been shipped and they (ClickBank) would give me 50% refund unless I returned th product for the 100%. They recommended taking the 50% and avoid the hassle of returning the product. If I returned it, I would have to send a tracking number. after several days (the product had yet to be sent to me), I returned the product with a return request signed and sent the *** the tracking number wich they acknowledged recceiving. I have yet to get any refund at all.

  Customer Answer

  Date: 05/23/2025

  This is to inform you that complaint  #******** has been completed. *********** has finally refunded the amount in dispute. Thank you for your assistance.

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ClickBank does business for ******* that sells diet supplements. Whenever I sent emails to them I never got any kind of help with this project. They said I had a 90 day warranty. I told them that their product was not working after 45 days and told them if it doesn't work I would ask for my money back. I told *****, the rep ******** ID# ******, that I had sent emails and he told me I was past the 90 days. I wanted a refund and found out that ClickBank does business for them. I counted on them to help me and they didn't help me. I would like a refund - $170.00.

  Business Response

  Date: 05/15/2025

  Hello,

  We have gone ahead and issued you a full refund.  The refund will post back to your MasterCard within 3 - 5 business days!

   

  Thank you,

  
  ********

  ******** *******
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: ************************************************************************************

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 11, 2025, I purchased three bottles of GutDrops for approximately $224.00 after watching a promotional video on Instagram linked to ********************. The advertisement clearly promised a full refund within *********************************************************************************** their lengthy video.Unfortunately, the product had no effect whatsoever. I did not lose even half a pound, despite the claims made in the advertisement.I contacted their customer service twice to request a refund. However, I was told that I must return all three bottles at my own expense before a refund would be issued. This directly contradicts the no-return promise made in their marketing.While I am willing to return the product, I do not agree to pay for the shipping, as that cost was explicitly stated to be unnecessary in their refund policy based on the video clip advertisement.Adding to my concern, the name of the company was not listed on the Better Business Bureau (BBB), and customer service refused to provide this information. I was only able to identify the companys name with the assistance of the BBB staff.I am deeply dissatisfiednot only with the product but also with the companys misleading claims and lack of transparency. They are not honoring their advertised guarantees and are failing to support customers in good faith. The GutDrops business so far has made no effort to resolve this issue responsibly.

  Business Response

  Date: 05/08/2025

  Hi Khatereh,

  Thank you for reaching out so that I may assist you! 

  Here are the return instructions from GutDrops:

  Physical Product Return:
  
  Include the following details with your return:
  * Your full name
  * Your order number (found in your confirmation email)
  * The email address used for placing your order
  
  Return Address
  
  GutDrops
  **********************************************************
  
  Important: Please contact *********************** before sending your
  return to confirm and register your refund request. This will help
  prevent any issues in locating your return and ensure a quicker refund
  process.

  ***********************
  
  **************

   

  If you are still unable to get the assistance you need from the seller, please contact ClickBank for the refund at *********** or by calling **************.

  Thank you,

  ******** *******
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: ************************************************************************************
  

• Initial Complaint

  Date:04/23/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order on 2/4/25 for TWO online products ($97 & $47). Products were NOT as expected/described at all. The merchant advertised a 100% money back guarantee for any reason within 40 days. Filed refund requests on 3/11/25. After MUCH back and ************** requests via the tickets filed and email, merchant is refusing to honor the refunds and is only offering a discount and keeping of the fraudulent product. This is a social media scheme!! And the merchant is advertising false information and operating under BAD business practices. I have disputed the two transactions with ****** but Im afraid the loop with failure to refund will continue. This business needs to be SHUTDOWN!! And consumers should be refunded immediately when a request(s) is made in the advertised timeframe.

  Business Response

  Date: 05/08/2025

  Hi *******,

  Hope you are doing well!  I apologize for not responding to your complaint sooner as I was out of the office.  However, I was able to see that the refunds on your two orders have already been refunded in full... one refund was issued on 4/24 and the other one was refunded on 4/28.  Both refunds should have already posted back to your credit card.

  If you ever need support for a ClickBank purchase in the future, and you are unable to get the help you need from the seller directly, please do not hesitate to contact ClickBank directly at *********** or call **************.

  Best regards,

  ******** *******
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: ************************************************************************************

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 26, 2025 charge to credit card $ ***** March 26, 2025 charge to credit card $ ****** TOTAL $ ****** purchased online program was required to "update DFY" Done For You. Still have not received a program as was advertised and promised with 43 saved emails. First asking for the complete program that I already paid. Next I did the Update. All I got was an email with a long video to watch and at the end of the video, it was required to make another purchase. They have not accepted anymore emails from me I have no phone number to contact them. But every other day, i get another sales pitch from them, with no way to contact except to pay more.I have sent over twenty emails requesting a refund of all monies paid by me. I get no response to my request, just another ad to buy more. And again, with no way to contact them, as they refuse to accept my emails. I have saved all emails, including the ones that were refused and were sent back to me. This is just a big scam. I have not been given any program and I am. requesting a full and immediate refund.

  Business Response

  Date: 05/08/2025

  Hi ******,

  I am so sorry for the late response!  I was out of the office, and just got back to see this!  Your purchases have now been refunded in full.  The refunds will post back to your credit card within 3 - 5 business days!

  If you ever need help with a ClickBank purchase in the future, and you are not able to get the help you need from the seller directly, please don't hesitate to contact ClickBank directly at *********** or calling **************.

  Best regards,

  ******** *******
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: ************************************************************************************