Business Profile

Grocery Store

Safeway

Headquarters

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Complaints

This profile includes complaints for Safeway's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

608 total complaints in the last 3 years.
219 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/23/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 23, 2025, I purchased two Xbox gift cards worth $50 each (totaling $100) from the Safeway store located at *************************************************************. I paid cash and received a receipt confirming that both cards were properly activated at the time of purchase.After leaving the store, I attempted to redeem both cards. However, upon scratching the code area, I discovered that both cards had missing or unreadable characters, making them completely unusable. The scratch-off material on these cards was abnormally thick and difficult to remove unlike other Xbox cards Ive purchased before and I believe these cards were either defective or potentially tampered with while on the sales rack.I have:Both physical cards Photos of the damaged codes My original activation receipt showing they were paid for in full I attempted to get help from multiple Safeway stores, including:Safeway Sequoia Station (************)Safeway on *********** (************)And finally, I contacted the original store at 4th & King **** store gave me conflicting and dismissive responses, ranging from:Call the number on the receipt (which is closed before 6 PM Pacific)You must be 18 or older to report the issue (which is false and discriminatory)We dont handle that and Try another locationWeve never heard of Gift Card Buyback (even though corporate policy allows for this process)This is now the second time Ive had a gift card issue with a supermarket chain. Last year, a $250 Amazon gift card purchased at Lucky (also part of the Safeway/********** network) was tampered with, and no one ever responded to my written complaints.?Desired Resolution:I am requesting:A full refund of $100 in cash or store credit Or the issuance of two new, valid $50 Xbox gift cards This complaint is being filed due to Safeways refusal to take own of a clearly defet product.
Business Response
Date: 06/25/2025
Greetings ******* ****:

Thank you for bringing this to our attention and for providing the photos of your physical receipt and gift cards. Upon review, a representative from our team has already spoken with you and successfully obtained the necessary images of the gift cards along with the activation receipt.

This matter has been escalated to our second-level support team, and we are currently awaiting the outcome of their investigation.

The team will continue to keep you informed and will follow up as soon as further updates become available.
Case ID: ********

Sincerely,
******
Customer Support Center
Case ID: ********
Customer Answer
Date: 06/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ****
Initial Complaint
Date:06/23/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for delivery from Safeway on June ******. After unpacking my items I noticed some were either missing or the wrong item was sent.Wild Caught Salmon $18.03,Coleslaw $11.55,Deli Pan Roasted Turkey 1 pound $6.31,1 pack of Sweet Potatoes $4.33,Ordered 2 bags of Naval Oranges $9.62 (received Mandarin Oranges)1 bag of Cheetos $6.27 After realizing things were missing or wrong I went on the Safeway app and started a return. Then two days later I received an email from customer service saying my "request" for a refund has been denied. I called customer service again and was told because the amount was over $50.00 the store would have to do the refund and it would be 5-7days. Now it's June ******* and still no refund. I have never had a store tell me they're reviewing my "request" that's just a fancy way of saying, we believe you're lying. Because of that I will never order from Safeway again. After you check the items you want refunded it says give us 24 to 48 to review your "request" then comes the email saying, "your request" has been denied" So basically they want to keep my money and the food I ordered.
Business Response
Date: 07/01/2025
Greetings **** *********,

Thank you for reaching out and sharing your experience with us. I truly understand how frustrating it must have been to receive incorrect or missing items and then to face delays during the refund process.
I'm writing to confirm that as of Friday, your refund for the full amount requested has been processed in the form of a store credit. You should be able to view and use this credit within your Safeway account. If you need assistance locating or using the credit, Id be more than happy to guide you through the steps.
We value your feedback, and your concerns have been shared with the appropriate teams so we can continue to improve the quality of our service. While we regret that this experience didnt meet your expectations, we hope to have the opportunity to restore your trust in the future.

Thank you for shopping with us.

*******
Customer Support Center
Case ID: ********
Customer Answer
Date: 07/08/2025

Complaint: 23502821

I am rejecting this response because: On June 27, 2025 I received on email saying the amount below will be returned to your original form of payment within 5 days. The amount $56.11 and the last 4 numbers of the card used. Now I know why the credit wasn't on the card, they planned on a credit. I don't appreciate the condescending tone like I'm lying and they're doing me a favor. I'm thinking the best way to handle this is for me to just go to the store and talk to the manager face to face.

Sincerely,

**** *********
Business Response
Date: 07/19/2025
Greetings **** *********:

We sincerely apologize for any confusion caused earlier and truly appreciate your patience. To clarify, the amount of $56.11 has been successfully refunded to your original payment method ending in 8429not as a store credit. We understand how important it is for these matters to be handled clearly and efficiently, and were here to make sure you feel supported every step of the way.

Thank you for your understanding!

Anna
Customer support center
Case: ********
Customer Answer
Date: 07/31/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *********
Initial Complaint
Date:06/22/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 15, 2025 Safeway did not honor their posted price guarantee: if the check out price was wrong and resulted in an over charge , the item was free. I purchased 10 items, and I was overcharged on 8 items--80% error rate. Manager.***** ***** acknowledged the overcharges and refunded the pricing overcharge difference-$*****. When asked, Mr. ***** refused to honor the posted store policy and provide the items to me at no cost. He stated he would not give me any free groceries. I am owed $50.79--the difference between the price of each over charged item and the amount refunded. I have receipts and a photo that is posted in the store guaranteeing items are free if not charged correctly.*** Note that the AZ Attorney General just reached a $275K judgment against another retailer (Family Dollar) which has failed UPC scanning-accuracy inspections by Weights and MeasuresThese UPC errors, whether intention or not, are costly to Arizona shoppers. Had I not reviewed my receipt prior to leaving the store, it would have been costly to me. Naive and trusting consumers are not always paying the advertised price and enforcement penalties --like Safeway has posted need to be enforced and honored by store management. These guarantees are the ONLY leverage consumers have.Explanation/price break ********** charged $83.22 Correctly charged - 8.97 Balance/subtotal ***** Refunded by ************ ***** Amount Due $50.79
Business Response
Date: 06/23/2025
Greetings ******* ******:

Thank you for bringing this matter to our attention. We understand the importance of ensuring store policies are properly upheld and appreciate you taking the time to document your experience.

At this time, we are unable to access the images you submitted. To assist you further, we kindly request that you resend the transaction photos and store signage in PDF format, as our system cannot open the current file type. These documents are important to help us accurately review and address your concern.

We look forward to receiving the files so we can continue with the appropriate next steps.

Thank you for shopping with us!

Arleen
Customer Support Center
Case ID: ********
Customer Answer
Date: 06/24/2025

Complaint: ********

As per your request, pdf photo of Safeways pricing guarantee.

case #********

Thank you

Business Response
Date: 07/02/2025
Greetings ******* ******:

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced related to the pricing discrepancy during your recent visit.

After reviewing the details, we acknowledge there were multiple overcharges, and we appreciate that the manager refunded $23.46 at the time. However, we understand your concern regarding our posted price guarantee policy.

While the policy excludes specific categories such as dairy due to state regulations, we recognize that this may not have been clearly communicated at the time of your visit. In the interest of making this right and maintaining your trust, we will be issuing a full refund of $50.79 to resolve this matter.

We appreciate your feedback and your diligence in reviewing your receipt. This helps us ensure we uphold the integrity of our store policies and provide the best experience possible.

Sincerely,
***** *******
Director, Front-End Operations & Customer Service
Case ID: ********
Customer Answer
Date: 07/03/2025

Complaint: 23503820

Thank you for your response.

Before I move further with a decision, I'ld like to know how and when Safeway will actually refund my overcharge of $50.79.

The refund process is too ambiguous at this point for me to commit to this. I am requesting an explanation from Safeway so there is no misunderstanding.

I would appreciate your contacting Safeway for a response.

Thank you

Business Response
Date: 07/08/2025
Greetings ******* ******:
Thank you for your patience as we work to resolve this matter. I understand your concern regarding the refund process and want to provide clarity while also recognizing the inconvenience this situation may have caused.

You have two options for how the refund of $50.79 can be issued:

*In-store refund:
You may visit the store, and a manager will assist you in refunding the amount back to your original form of payment
*Payment services refund:
If you prefer not to return to the store, we can process the refund through our **************** team and have the amount returned to your original payment. We would just need a phone number and name to access the loyalty account.

In addition, as a guarantee of goodwill for the inconvenience, we would like to offer you a $100 gift card. You may choose to pick it up at your local store ( I would just need to know which store you choose to go to, or we can have it mailed to you. Just reply with your preferred address.

Please let us know how youd like to proceed with both the refund and the gift card, and we will ensure that this is taken care of.

We appreciate the opportunity to make this right.

Sincerely,
***** *******
Director, Front-End Operations & Customer Service
Case ID: ********

Customer Answer
Date: 07/09/2025
I settled my claim with Safeway, which largely centered around refunds of the purchase price for over charges.

I was given a $100 Safeway gift card and asked in writing if the Safeway price guarantee policy will cover any overcharges I incur with the gift card.

I have not received a reply and would appreciate it if you could get an answer for me.

Thank you

******* ******

BELOW IS THE QUESTION THAT I ASKED AS PART OF THE SETTLEMENT FOR WHICH I HAVE NOT RECEIVED A REPLY.

______________________________________________________________________________

ADDITIONAL REQUEST

Since Ill be shopping with the gift card at the same Safeway store (Vistoso), will the store manager honor the Price Accuracy Guarantee--- should the situation arise?
Customer Answer
Date: 07/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

ADDITIONAL REQUEST
Since Ill be shopping with the gift card at the same Safeway store (Vistoso), will the store manager honor the Price Accuracy Guarantee--- should the situation arise?

Contact Information

1. ******* ******, phone ************ (for refund to purchase)

2. **************************************************************************************** 85739 ( home address for gift card)

Thank you,
******* ******

Sincerely,

******* ******
Business Response
Date: 07/15/2025
Greetings ******* ******:

Thank you for your continued patience as we worked to resolve this matter.

We are pleased to confirm that the refund of $50.97 has been processed as of yesterday afternoon. A gift card for this amount will be placed in the mail today and sent to the address provided in your initial correspondence.

We will reach out to the Store Director to ensure that the price guarantee will be honored when you return to the store.

We appreciate your diligence and thank you again for bringing this matter to our attention.

Sincerely,
******
Customer Support Center
Case ID: ********

Customer Answer
Date: 07/23/2025
Safeway has already occupied too much of my brain space, and perhaps yours, too. Hopefully, my efforts will keep them from further digital overcharging. And thank you for your assistance, ******.

Close the case.
Initial Complaint
Date:06/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought fried chicken a lot of times and it really cooked and they always over charged us and the *** **** acted like we needed help shopping and they are very rude we don't want to go back in the store we 1800 alot and nothing is still done
Business Response
Date: 06/22/2025
Dear Timothy,

Thank you for reaching out and sharing your experience. To help us investigate and resolve your concern thoroughly, could you please provide the following details:

1. Date(s) of Purchase
2. Store Location (City and address, if available)
3. Details of the Overcharge (e.g., amount charged vs. expected price)
4. Description of the Interaction with the Employee (including the name “John” mentioned)
5. Any Receipts or Transaction References

Once we receive this information, we will be able to conduct a thorough review and provide a formal response.

Augusto
Customer Support Center
Case ID: 19023677
Customer Answer
Date: 07/03/2025
Here is the receipt pictures . Thank you
Business Response
Date: 07/07/2025
Greetings ******* ********:

Thank you for sending photos of your in-store transaction.

We have reviewed the transactions associated with your account but were unable to locate any details that match the purchase shown in the photo you provided. To assist you further, please provide the following:

*The amount charged and the expected price

*Whether any coupons or discounts were applied

*A screenshot of each receipt showing discrepancies, so we can verify both the item charges and transaction totals

Once we receive this information, well be happy to review and make any necessary corrections.

Thank you for shopping with us!
******
Customer Support Center
Case ID: ********
Initial Complaint
Date:06/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an online order. They informed me after I called that they do not do online orders from that store. I asked for a refund to which they told me would be 5-7 business days. They credited my safeway account for an inconvenience. I called after 7 business days because I haven't recieved the money. They assured me it was on the way. I've called them the past 4 days and they said they just processed the payment. It's been over two weeks. I was told yesterday it would be in my account today. I need that money to feed my dog and they are refusing to give me my money, a correct time frame of when I'll get my money, or a credit to safeway so I can get my dog food. They should have never had delivery as an option if I wasn't able to use it.
Business Response
Date: 06/22/2025
Dear ******,

Thank you for reaching out and sharing your experience. To help us investigate and resolve your concern thoroughly, could you please provide the following details:

1. Order Number
2. Date the Order Was Placed
3. Store Location (City and address, if available)
4. Payment Method Used (e.g., credit card, debit, ******)
5. Any Confirmation or Reference Numbers related to the refund or store credit
6. Details of the Store Credit Issued (amount and how it was received)
7. Preferred Contact Information (email or phone number)
8. Dates and Names of **************** Representatives Contacted, if available

Once we receive this information, we will be able to conduct a thorough review and provide a formal response.

*******
Customer Support Center
Case ID: ********
Initial Complaint
Date:06/18/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an online order on May 21 2025 and canceled the order was never refunded . I called multiple times they kept telling me 3-5 days then 5 to 7 days still never recieved a refund.
Customer Answer
Date: 06/20/2025

Better Business Bureau:

Hello thank you for reviewing my case , it is acceptable.

*** ****
Business Response
Date: 06/20/2025
Greetings *** ****:

Thank you for bringing this to our attention. Following a thorough review, we confirmed that your order was canceled and no charge was applied to your credit card, as verified by the *************** department.

We also identified that the $139.09 applied from your Banner Cash Gift Card was not refunded due to a system-related issue. A support ticket (INC12771926) has been submitted to address this, and the reissue process is currently underway to ensure the amount is returned to your gift card.

Sincerely,
******
Customer Support Center
Case ID: ********
Initial Complaint
Date:06/11/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I would like to file a complaint due to the fact that Safeway doesnt accept s3 benefit cards but accept all other benefit *** and fsa as well as *** for online orders. ******* accepts ** card for online grocery orders yet Safeway still doesnt Im reaching out in hopes that Safeway can change their policy as to avoid filing complaint with the state
Business Response
Date: 06/12/2025
Greetings ******* ****:

Thank you for bringing your concern to our attention regarding the acceptance of S3 benefit cards for Safeway online and Drive Up & Go orders.

We recognize the convenience that additional payment options like S3 benefit cards can provide and understand how these options support your purchasing needs. Currently, Safeway accepts multiple benefit card typessuch as EBT, HSA, and FSAfor eligible in-store and online transactions. However, S3 benefit cards are not yet supported for online or pickup orders.

Your feedback is valuable, and we will escalate this request to our internal teams for further consideration. We periodically review and update our accepted payment methods to enhance accessibility and accommodate evolving customer needs.

Thank you again for reaching out with your input.

Sincerely,
******
Customer Support Center
Case ID: ********

Customer Answer
Date: 06/12/2025

Complaint: 23455305

I am rejecting this response because:
You are contracted with ******** who accepts s3 payments for buying groceries at Safeway also for example ******* does pick up and go as well as delivery for s3 benefit cards meaning it is possible to implement into existing programs. I just am perplexed Safeway can accept my s3 thru DoorDash orders forcing me to lose out on the Safeway membership deals while adding undue financial burden onto me as the consumer.
Sincerely,

******* ****
Customer Answer
Date: 06/16/2025
Id like to just close this complaint as I dont feel its gonna go anywhere and I dont have the health to deal with this issue Ill just shop elsewhere Sent from my iPhone
Initial Complaint
Date:06/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- Safeway May 26th 2025 - I paid 109.70$ for my first online pick up order -Safeway promised me that once my order was completely fulfilled with items reaching minimum order of 75$. I would see the promo SAVE30 on 75$ reflect on my receipt. Or I would be refunded 30$ if it did not apply. Prior to me placing the order I chatted with assistant that explained the promo was not working for several customers and assured me to place order and promo would show up on my final receipt - after reaching out for a refund on the 28th I was told I would be refunded via payment method - Mon. 2nd I reached out again not seeing my refund. I was then told due to my payment method being EBT they could not refund me so they gave me store credit of 50$ which is not true - My dispute is the whole promo SAVE30 and the poor customer service and misinformation I received from the start to now The store manager ******* kept repeating there was nothing more they could do denying me access to regional support or a supervisor. When I suggested they offer refund to another card on file only then did he say that was a possibility. After days and hours spent being told over and over there was no way. I was completely done talking to someone with zero empathy and effort to resolve. Safeway needs to be held accountable on all levels - Safeway has harbor 30$ plus dollars of their loyal customers $ without providing them upfront fine print about paying with EBT refunding them with store credit instead. This is forcing us to shop and spend at your store providing Safeway guaranteed profit. Not save me $ or time! The promo should be removed completely from the top of the website not encouraging customers to take a chance trying online order pickup especially if its an ongoing tech issue that has not been resolved over 4 months Safeway is ok misleading, inconveniencing, then gaslighting their customers - I called and requested support from a regional manager Mon. 2nd still no call back
Business Response
Date: 06/06/2025
Dear ******,

We understand the concerns youve raised regarding the SAVE30 promotional offer and your recent online pickup order. Your feedback has been reviewed carefully, and we recognize the frustration this situation has caused.

After a full review, we confirmed that the SAVE30 promo code had already been used with the information linked to your account. As outlined in the promotions terms, this offer is:

- Valid only for first-time online grocery orders
- Limited to one use per household
- Not applicable to repeat orders or accounts with prior usage

Because the system detected prior use, the discount was not applied at checkout. This is consistent with how the promotion is designed to function. Full details of the offer can be reviewed here:
*******************************************************************************************

Regarding your refund request, orders paid using *** are not eligible for direct refunds to that payment method. In these cases, a store credit is issued instead. A $30 store credit has been applied to your account and will be available during checkout on your next online order. When you reach the checkout screen, select Enter Promo Code, and you will see the option to apply your available credit.

This resolution is consistent with our promotional and payment policies.

*******
Customer Support Center
Case ID: ********
Customer Answer
Date: 06/09/2025

Complaint: 23430713

I am rejecting this response because:
Safeway has failed to acknowledge and resolve my complaint and issue with my whole experience.
- As I sated that was my first online order that is why I tried to use the Promo SAVE30. When chatting with a representative while placing the order he explained the promo was not being acknowledge to other first time online order customers. Please do not lie and say I used the promo code before and this be the excuse for why your still withholding my forcing me to shop at your store with store credit.
- In regards to my refund. If you read my issue to understand and resolve effectively you would have acknowledge the attached chats that confirm I was told my refund would be issued back to my original payment method. That did bot happen instead I has told the only option was store credit when in realite I have the option to get my money back through another payment method on file since Safeways system is outdated and can not refund an EBT card. All this was not mentioned prior to me placing my first online order.

Sincerely,

****** *****
Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 28th 2025 I ordered my twin daughters a graduation cake with their pictures on it. We have over 50 guests that was going to be at our house celebrating so I ordered a big sheet cake and received the order confirmation. On 6.2.2025 at 5pm my mother and the twins went to pick the cake up and they stated that they did not have the cake and it was too late to make one. They also did not have any pre-made cakes. This has left my daughter's and guests with no cake on their big graduation. It was very disappointing and I would like compensation for my daughters. The staff did nothing to solve the issue but apologize.
Business Response
Date: 06/04/2025
Dear Mariasha,

Thank you for reaching out and sharing the details of your recent order experience.

We recognize the significance of your daughters graduation celebration and the expectations you had for the cake order. A $10 customer service credit has been added to your account and will automatically apply to your next purchase when you use your phone number at checkout. This credit will appear on your receipt as **************** Credit.

Your feedback has been documented and shared with the stores leadership team for internal review and follow-up.

Sincerely,

*******
Customer Support Center
Case ID: ********
Initial Complaint
Date:06/02/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to this safeway extremely handicapped. They have handicap spots by the door. . I hobbled to the door just to seeit is NEWLY closed. Says use other door. I hobbled in and boss lady was rude and said it was clearly marked. Kind of. After you get out of car. I'm not claiming anything towards *** but I am asking to let the people who make these decisions to care. . If you want the door closed then please remove the handicap spots. And talk to your staff about compassion. It Was insulting. Do better!!!
Business Response
Date: 06/02/2025
Greetings ***** *********:

Thank you for taking the time to share your recent experience at our Safeway location. We sincerely appreciate your feedback regarding accessibility and the conduct of our store personnel.

We understand the challenges you faced due to the temporary door closure and the inconvenience this caused, particularly given your mobility limitations. We recognize the importance of clearly marked and accessible entrances, especially in proximity to designated handicap parking.

Your comments regarding the interaction with store staff have also been noted. We take these matters seriously and will ensure your concerns are shared with the appropriate leadership team for further review and follow-up coaching, as needed.

Thank you again for bringing this to our attention. We remain committed to providing a respectful and accessible shopping environment for all customers.

Sincerely,
******
Customer Support Center
Case ID: ********
Customer Answer
Date: 06/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I hope it will be fixed appropriately

Sincerely,

***** *********

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