ComplaintsforAlbertsons

• Initial Complaint

  04/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 4-14-24, I purchased a $50 Amazon gift card from the Albertsons at *******************. When I got home, part of the claim code was scratched off and I could not redeem the card. Within 20 minutes of buying the gift card, I was back at the Albertsons asking for a new card. They told me its not their problem. They were supposed to swap out the gift card from the shelf for one from the office - because they KNOW they have a problem with bad gift cards - and they failed to do that, and then failed to take any responsibility. They told me I had to call Amazon myself. What utter nonsense. I shop at this store 3-4 times a week and I know they know they have a problem with bad gift cards because they told me in February when I was buying some other gift cards. Albertsons failed to take any responsibility and the manager on duty, the grocery manager, lacked professionalism and any ability to remedy the situation. He just kept repeating himself about it not being Albertsons problem, despite me telling him that I KNOW they KNOW they have a problem with bad gift cards being on their shelves. FIX IT, ALBERTSONs.

  Business response

  04/16/2024

  Hello ***************************, 
  
  We apologize for the inconvenient this has caused you and appreciate you taking the time to reach out. 
  
  Our Gift Card Team has opened Ticket #: ****** on your behalf. They will be reaching out soon to request images of the front and back of the card along with the purchase receipt and your complete contact information, so they can research this issue further. 
  
  If there is anything else we can help you with, please don't hesitate to reply or call our *********************** at ************.
  
  Thank you,
  
  Aryssa
  ***********************
  Case ID: ********

• Initial Complaint

  03/28/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 12/09/2023 I purchased gift cards from Albertsons store #****, address *****************************************************************. One of the gift cards was not good. The gift car was for ******** ***** in value. I gave the card as a Christmas gift, it was reported back to me that the card was not good. I contacted Albertsons and filed the complaint on 1/19/2024 to their gift card customer service office *******. They approved and were going to refund me but when I call for status they tell me it is with their accounting office and cant provide when refund will be made. I have called ************ multiple times with no resolve. Please help

  Business response

  04/03/2024

  Greetings *************************: 
  
  Thank you for taking the time to reach out - We apologize that the ******** Gift Card you purchased was no good. 
  
  Please know your Ticket #****** has been escalated with our Accounting Team and we can assure you a resolutions is forthcoming. Our Gift Card Team will be in contact with you as soon as Accounting provides them with a time frame on the credit coming your way.
  
  If there is anything else we can help you with, please don't hesitate to reply or call our *********************** at ************. 
  
  Thank you. 
  
  Aryssa
  ***********************
  Case ID: ********

  Customer response

  04/04/2024

  Refund has been received. Thank you for your prompt assistance with my complaint! Much appreciated, *************************

• Initial Complaint

  03/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Albertsons is notorious for not responding to consumer complaints. I decided to try again by complaining about being overcharged for a product that was advertised for $1.53 with a limit of 12 items. In that connection, I purchased four (4) Lean Cuisine frozen meals that clearly stated on the tag inside the freezer that the price was $1.53 which offer I downloaded to my "U" account. In addition to downloading the $1.53 special to my "U" account, I also downloaded a $2.00 digital coupon to my "U" account to save even more on this purchase.Upon reviewing my receipt when I arrived home to unload my purchases, I noticed I was charged $3.99 for three (3) of my meals and $1.99 for the fourth (4). Instead of being charged only $4.12 for my purchases ($1.53 times 4 = $6.12, minus the $2.00 "U" discount equals $4.12). My total instead, including the $2.00 discount ended up costing me $11.96. I am not confident that Albertsons will credit my account or offer another resolution to correct their error which is why I am requesting the BBB do so on my behalf.This is from the Albertsons Weekly ad dated 3/6/24 - 3/12/24 ********** Lean Cuisine ********** or Lean Cuisine Entres $1.53 1 DOLLARS AND 53 CENTS EA DIGITAL COUPON PRICE Earn 4X Just for U rewards points Mar 6th - Mar 12th 2024

  Customer response

  03/22/2024

  The problem was resolved to my satisfaction.  *********** offered a credit to my rewards card in the amount of $8.00.

  Please let Albertsons know I am satisfied with their compromise.

  Business response

  03/23/2024

  Greetings *****************:
  
  We appreciate you taking the time to share your concerns with us, and we apologize for any inconvenience this may have caused you. 
  
  After reviewing your account, a credit of $8 was applied to your account for this issue on March 12th, and a response to your email on the same day with those details. 
  
  To summarize, we honored the price of $1.53 each as a courtesy but couldn't find the offer on your account. We did note that the $2 off when you purchased four meals was clipped and applied to your transaction. So, you were charged $13.96 for the four meals instead of $6.12, and we credited your account $8. 
  
  This credit is still on your account and will be redeemed automatically the next time you shop. You will see a message on your receipt under your savings summary reading **************** Credit once the credit has been redeemed successfully. All the standard exclusions apply. Excludes Beer, Wine, Spirits, Fluid items in the refrigerated section (including Fluid Dairy and Dairy substitutes), tobacco, fuel, Gift Cards, and Gift Certificates
  
  If you have any other questions or concerns, please don't hesitate to reply or call our *********************** at ************. We are available from 5 AM - 9 PM PST, Monday - Sunday. 
  
  Thank you for shopping with us, 
  
  ******************** 
  Customer Support Team
  ********

  Customer response

  03/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  03/19/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Made a grocery delivery order and have not received a FULL refund. **** getting lied to about the rest of my refuns going back to my EBT. My ebt showed nothing was credited back, it is way oast the timeframe they gave and I also haven't received a email about a refund either. They have stolen my money then said a gift card but nothing has been done. I am tired of calling in to customer service. My whole experience was horrible, will never order from them.again. i will stay with ******* grocery. Order# Order #: ********

  Business response

  03/25/2024

  Greetings ***********************:
  
  We appreciate you sharing your concerns with us, and we sincerely apologize that you only received a partial refund. 
  
  We reached out to our ******* Services team, and they confirmed that they processed a refund for the outstanding amount of $18.80, and you should see this in your account immediately. If you don't or you need any further assistance, our team has requested you reach out to them directly at **************. 
  
  Again, we are very sorry about this incident and for any inconvenience this may have caused you.
  
  Thank you for shopping with us.
  
  ******************** 
  Customer Support Team
  ********

• Initial Complaint

  03/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a call from my doctor telling me that the prescription they had sent over electronically to Albertsons pharmacy had been canceled because Albertsons pharmacy computer system had been compromised. My doctor mailed me the prescription, took it in today just for them to tell me they could not dispense the medication without the actual hand written prescription with the doctor. It was 5:45pm 3/14/2024. A girl in the background stated it closed its 5:45. Good luck!I was upset that my prescription was not going to be dispensed as I explained to her that my therapy has been interrupted because they canceled the original prescription that had been sent over electronically, the pharmacist got defensive and told me yelling at her was not going to fill my prescription. I told her I am not yelling simply advocating for my self. I then asked her if I can pick up the prescription already filled and ready to pick up, as loud as she could she named out each prescription pending for pick up ( valacyclovir, estrogen, progesterone and paper rx for oxycodone), processing to tell me itll be a ***** minute wait. I asked her why?She said they are not truly ready for pick up. I explained to her that I got a phone call from Albertsons earlier this morning by a live person (lady) telling me they are ready for pick up, which I told her I would be in today about 5pm. She said ok, thank you.Asked the pharmacist for better communication to avoid these types of misunderstandings, she told me she doesnt have the time to call each and every customer. I told her Im a patient here at the pharmacy and a customer at the ***************************. The pharmacist continued to say that it is not ready. We stared at each other, a girl behind her began to laugh at me, I asked her what is so funny, she said I looked stupid. I called her a clown security was called I was asked to leave

  Business response

  03/21/2024

  Dear BBB and our Guest,
  
  We appreciate your feedback. We strive for each guest to have a positive experience and apologize this wasn't your experience when visiting our pharmacy. We are conducting a thorough investigation into the situation to understand what transpired and identify any areas for improvement. Our staff will receive additional training to handle similar situations empathetically and professionally. Clear communication protocols will be reinforced to prevent misunderstandings. We are working closely with our pharmacy team to avoid such occurrences in the future. Your feedback will help us enhance our processes and provide better service to all our guests. 
  
  Thank you,
  Your Neighborhood Albertsons Pharmacy Team
  09791000

• Initial Complaint

  03/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On the 6th of February 2024 I subscribed to an ********** fresh pass benefit program you have the option to cancel it if we're not satisfied within 30 days before the actual subscription starts after the trial basis there were not enough benefits for me to continue with the program so in which I canceled it On the 1st of March The website was having issues so in return I called and spoke to someone about cancel it she told me that the cancellation withdrew that I could expect my refund within 5-7 business days I received the email 3/10/2024 I receive an email saying that I'm not eligible for refund because I have the subscription 15 days after the trial had ended which is not true the trial ended on the 6th of March and it has nowhere been 15 days and I canceled it on the first I reach out to them today and I'm told oh no the reason is because you clipped a coupon after you attempted to cancel it so they believe that they are justified to keep a $99 because I clipped a coupon for 50 cents That's not fair that's not right that's not logical there should be an offset somewhere I haven't utilized their subscription Therefore shouldn't be charged toward especially for a full year of service. And furthermore they build the wrong card for the subscription that card that they built wasn't even selected for the subscription.

  Business response

  03/12/2024

  Greetings *******************************:
  
  Thank you for taking the time to share your concerns with us. We are sorry to hear you weren't happy with the benefits of the subscription and opted to cancel. 
  
  When we reviewed your account, we found that the payment card was changed after there had already been a charge for the annual subscription. Due to this, there was an error when processing a refund; the cards did not match. We have since processed a refund back to the original payment card of $99 on 3/7/24. Refunds take 3-5 business days, not including weekends, to reflect in your account. If you do not see this credit by the end of the day on Friday, 3/15/2024, let us know. 
  
  If you have any other questions or concerns, please don't hesitate to reply or call our *********************** at ************. We are available from 5 AM - 10 PM PST, Monday - Sunday. 
  
  Thank you, 
  
  ********************
  *********************** 
  ********

  Customer response

  03/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  03/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I picked up a U order from Albertsons and they charged me $30.92 three times and $18.99 once. What should have been charged on my card was $11.93 Albertsons directed me online ordering they directed me back to the store. I went back to the store and they called the online number again. The online number refuses to resolve the issue. I have sent screen shots and have to to managers and they refuse to refund my funds and say they cant find them. This is an ebt card to the funds can not be put back without the store doing so. There for they have stolen my funds and are not keeping proper records of transactions or have false records. I would like them investigated because they processed unapproved, unauthorized charges and have not reported those funds to the government and because they definitly do have the funds they are causing tax evasion.

  Business response

  03/12/2024

  Greetings ********************:
  
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience this may have caused you. 
  
  We reviewed your account and see that our *************************** has resolved this issue with you already, and a credit of $25 was added to your account for the inconvenience. 
  
  If you have any other questions or concerns, please don't hesitate to reply or call our *********************** at ************. We are available from 5 AM - 10 PM PST, Monday - Sunday. 
  
  Thank you, 
  
  ********************
  *********************** 
  ********

• Initial Complaint

  03/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Albertsons is charging customers more for their meat in the meat department than advertised. They are over-weighting their products then charging customers more for less meat. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED TO ME WITH THEIR MEAT, THIS IS ONLY THE FIRST TIME I HAVE TAKEN A PHOTOGRAPH AND BOTHERED TO REPORT IT. Yesterday I purchased 3.1 pounds of boneless skinless chicken thighs. When I weighed it this morning, the entirety of the meat in the package weighed 2lbs 12oz. If I'm paying $4.99/lb for meat, they are overcharging me and other customers a few dollars with each purchase of meat.Their meat department needs to have someone go in and check scales and procedures so they stop overcharging their customers.

  Business response

  03/22/2024

  Greetings, 
  
  We take all customer complaints very seriously and have reached out to the customer to address this issue, and offer the requested refund.
  

  Thank you.
  
  Aryssa
  Customer Support Center
  Case ID: ********

• Initial Complaint

  03/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 3/7/24 ******************************************************** I went into my local Albertsons at around 6:30am. They didn't have any bagels instock. So I walked around to see if I needed anything else. So when I was finished I walked back and they still didn't have any out so I waited in my car. When I was waiting in my car I was parked near the employee what I believe it was. There was one worker that was getting bred out of her car so I decided to move my call forward In the parking spot to not be in the way. As soon as I did so a woman that might have been a worker speed it into the parking spot and almost hit my car. When she got out of a car and when I was still waiting in my car I said "Hey that was really not smart to do because you almost hit my car". She then decided to flip out and yell Curse words at me and racial slurs. I called *********** and got back into my car and waited. Do to I waiting until 7am for when I believe the bagels might be out. As I was waiting she came back out to my car with a active worker of the company his name was ******. Then as she was walking out to my car she took pictures of my license plate and continued with the racial slurs. Then she drove over to the Active worker and shared information that she got from taken my license plate and so on and gave it to the active worker.Then when I was inside because I was gonna get the product I was waiting for that same worker was speaking to the manager I decided to speak to the manager about the time I was trying to speak to him I was obviously very aggravated. I also mentioned to the manager about the Racer swerves that was said to me and I was pretty much told that wasn't a big deal but because I'm aggravated I should not harass him because of my tone of voice because I'm aggravated.What I took as very disgusting because racial slurs should be more of a priority Then your feelings if somebody's speaking to you in an upset tone of voice but he thought otherwise.

  Business response

  03/08/2024

  Hello *******************************:
  
  We appreciate you reaching out to us and sharing your concerns. We have passed this on to the District Manager, who will investigate and contact you directly.
  
  If you have any other questions or concerns, please reply here or contact our *********************** at ************.
  
  Thank you,
  
  Aryssa
  Customer Support Team
  09651785

   

  Customer response

  03/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

   

  It should also be mentioned that I did speak to a Manager at this location about this problem. He did give me the time to talk and speak and I do what to say thank you again for that. I also mentioned to him at that time that when I went into this location if I what'd to get Product that the store normally wouldn't be Show Time Ready for customers when open. Me I didn't mind I would just wait. Did so for over a year now.

  Also the Mornings Front end self check out employee. She would always have a nasty attitude and I would also do my best to not have to interact with her because of it. But there would be times that I would need her assistance if I have a coupon and she had to ring it in to the computer and she would continue her nasty attitude. 

   

   I mentioned those 2 issues to the manager because I never spoke up or complained about those issues. I can personally look past them.

   

  But what happened to me recently is disgusting and not acceptable whatsoever. He also offered me a $20.00 Gift Card. An I said thank you but I will not be expecting it. Do to that is NOT my intentions on this issue. I'm speaking out about this because Calling someone Racial Slurs and that woman maybe working for your is Not Okay. But also to mention on hand staff did side with her when she called me Multiple Racial Slurs and still was to get my license plate. Because I said "Hey that wasn't too smart to be speeding like that in the parking lot".

   

  So I do feel that should mentioned aswell. But thank you for your time and all of this will be Saved on my end if needed in anyway. 

• Initial Complaint

  02/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought an Apple Gift Card from Vons on 09/20/2023. The card is invalid. Immediately file a ticket on the same day. Ticket number is ******. After a ridiculous five month wait, the Gift Card team come back and told me they have a solution and the solution is to ask me to contact Apple again. Here are my points. 1. I paid Vons the money. 2. I didn't get what I paid even after 5 months wait. 3. Vons either solve the problem with Apple or give me the money back. 4. Compensation must be accommodated

  Business response

  02/27/2024

  Hello, 
  
  On 2/23/2024, our Gift Card Team advised the customer that our second level team verified that the Apple gift card ending in 0940 did activate successfully for $50 on 9/20/2023.
  
  We then suggested that the customer reach out to the Card Partner,Apple, for further assistance. Please note the ticket is now closed on our end.
  
  Thank you.
  
  Aryssa
  Customer Support Center
  Case ID: *******

  Customer response

  02/27/2024

   
  Complaint: 21349810
  
  I am rejecting this response because:
  

  1. Vons sold me a gift card which didn't work

   

  2. Vons shall contact Apple to solve the issue or refund me the money.

  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩