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Business Profile

Grocery Store

ACME

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for ACME's headquarters and its corporate-owned locations. To view all corporate locations, see

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ACME has 48 locations, listed below.

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    Customer Complaints Summary

    • 91 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/08/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase at acme markets today 9/8/25 in *********** for 2 cases of ************ and they charged me for the ***** that should have been $10 since it was on sale but instead they charged me $14.95. Since I couldn't get cash back, I told the clerk that I wanted to cancel the transaction and the money should have been refunded back to my checking account but it did not go back into my checking account. Also, as I mentioned, it should have only been $10 and not $14.95 since the ***** was on sale. This is totally unacceptable and must be rectified.

      Business Response

      Date: 09/13/2025

      Greetings ****** ******:

      Thank you for bringing this matter to our attention. The store director at our ********, ** location will be reaching out to you directly to provide a full refund for your purchase made on September 8, 2025.

      We appreciate your patience as we work to ensure this is resolved promptly.

      Thank you for shopping with us!
      ******
      Customer Support Center
      Case ID: ********

      Customer Answer

      Date: 09/13/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:08/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an acme delivery and the first ****** showed up with the wrong order. Was told that they were going to return with the correct order... They dispatched another ****** and the ****** showed up with 2 bags and they weren't my groceries either!! At this point I called customer service and I called the ********************** store that the order was being delivered from... The employee working the delivery service was very rude, said she would resend my order and hung up on me.. I never got any other information after this.. Order was never dropped off, and that was the last time I heard from them regarding this order... I have contacted MULTIPLE times trying to get this resolved.. I never received the order and am owed a refund. I tried to manually refund it myself, however I clicked one item at a time, didn't realize I could not do it that way... So there has been one refund of *****, which means I am still owed a refund of *****... I have contacted you guys several times and it still has not been properly refunded, they keep sending this to the store and they obviously have issues with returning customers money when they don't receive their order. I hope that you guys can settle this, and refund me the ***** that is owed to me PLEASE!! Thanks for your time, and hope that this gets fixed and refunded ASAP!!! The order number was *********.. Definately not the best first delivery experience.. and I hope that things can turn a page and improve once you guys fix this first problem from my order!

      Business Response

      Date: 08/13/2025

      Greetings ******* ******:

      Thank you for bringing this to our attention. Our team has thoroughly reviewed the details of your concern regarding Order Number 133791927. 

      To fully resolve the matter, the remaining refund balance has been processed, resulting in a total refund of $89.77. This amount has been credited back to the original payment method used for the purchase. Please be advised that the refund may take up to seven business days to appear, depending on your financial institution.

      We appreciate your patience during this process and confirm that no further action is required on your part.

      Thank you for shopping with us!
      Arleen 
      Customer Support Center
      Case ID: ********

    • Initial Complaint

      Date:08/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yesterday I went to acme in ****** / ******** **********. Snap/*** is down. I called corporate and spent an hour waiting on the phone yesterday while eating my lunch to see if they could give me a voucher or store credit or something since I had to spend my own money it was unable to use my snap because of your system does not working the way they should. Corporate assured me they could. I would just have to go back to the store directly tomorrow. I told them if they gave me a hard time or if this takes a lot of time to get the money back I'm going to be demanding more money back for my time talking into this. ****** was very unhelpful and was treating me like I was trying to scam / ripped off the store. I am seeking $200 in store credit for all the trouble the time the run around and the wait

      Business Response

      Date: 08/13/2025

      Greetings ***** ******:

      Thank you for bringing this matter to our attention regarding your recent experience at our ******/********, ** location.

      Our team has attempted to contact you by phone regarding the global EBT system issues that occurred at the store. The calls reached voicemail, and a message was left explaining that a refund could be processed to your debit/credit card and the total applied to your EBT card at the store. This information was also sent via email.

      As of this time, we have not received a response. A store representative plans to follow up with you in person tomorrow to ensure you receive this information and assistance.

      We appreciate your patience and understanding.

      Sincerely,
      ******
      Customer Support Center
      Case ID: ********

    • Initial Complaint

      Date:07/22/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a $322.00 order from Acme ************, ********** the order was delivered and opens it up and the whole entire order was covered in fruit flies that got into the baked chicken that I ordered and also in the lunch meat they were all over the place I had to be thousands of them Im very very upset and very disgusted and I want my money back. The bags are sitting outside on my deck waiting for acne to call me. Acme in ****************** has not called me. I called and left a message five messages with Acme nobody has responded back to

      Business Response

      Date: 07/26/2025

      Greetings ****,

      Thank you for contacting us regarding the inconvenience and poor experience with your most recent order. We are happy to issue a full refund and will review where the breakdown in service and quality occurred for correction. We hope you will continue to utilize our service as we value your business and look forward to serving you This refund was issued to the original payment method, and confirmation emails were sent to the email address associated with your account.

      Please be advised that refund processing times vary by financial institution. While most are completed within 7 business days, any further delays are beyond our control. If the funds have not yet appeared, we strongly recommend contacting your bank directly for clarification.

      Thank You

      *******
      Customer Support Center
      Case ID: ********

    • Initial Complaint

      Date:07/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an acme order and they have a promotion for $30 off your first order of $75 or more.. I applied the promotion, and when the order processed, it somehow knocked off the promotion, not applying to my order as it should have. I have contacted business and customer service multiple times to no avail.. I hope that you guys can help to get this resolved for me. The order number is Order #: *********... Would appreciate if they would give me the $30 back to my card that is owed to me as a first time order. Thanks for your time and have a great day!

      Business Response

      Date: 07/14/2025

      Greetings **** ******:

      Thank you for reaching out regarding your order #*********.

      We have reviewed your account and identified that multiple orders have previously been placed using the same payment method associated with your card. As stated in the terms and conditions of the promotion, the offer of $30 off a purchase of $75 or more is valid for first-time online orders per household only.

      Based on our findings, the promotional code did not qualify for application in this instance.

      We appreciate your understanding, and thank you for the opportunity to clarify this matter.

      Thank you for shopping with us!
      ******
      Customer Support Center
      Case ID: ********

    • Initial Complaint

      Date:07/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CoinMax malfunction. Tallmadge ACME. I put roughly $140 in coins in their CoinMax machine. The machine took all the coins no problem, then immediately went out of order.The "Manager" **** ********* said the machine wasn't fixed by the last technician properly. After he stared at the machine for minutes with a blank stare, he said it "wasn't their responsibility. Excuse me but, It's IN YOUR STORE GENIUS ****, ISNT THAT YOUR RESPONSIBILITY? I DON'T THINK HE GOT TO THAT CHAPTER IN HIS MANAGEMENT FOR DUMMIES BOOK. In any event , if you go into acme be aware that even though it's in their store they claim to have no responsibility of a malfunction.Time for Giant Eagle

      Business Response

      Date: 07/10/2025

      Greetings **** *******: 

      Thank you for reaching out. Wed like to clarify that Acme Markets is not affiliated with Acme Fresh Markets, which operates the location in *********. As much as wed like to assist, this issue would need to be addressed directly with the Acme Fresh Market store where the incident occurred.

      We recommend contacting the store's management team to follow up on your refund request and ensure your concern is properly handled. We hope this matter is resolved promptly for you.

      Sincerely,
      ******
      Customer Support Center
      Case: ********

    • Initial Complaint

      Date:06/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a drive up and go and they really messed up my order, shorting me multiple items.. I have tried to resolve this with the company, calling the store who directs me to customer service, and then customer service directs to operations manager where nothing is done... I had multiple missing items, and everything was corrected, however I did not receive the Beef Tenderloin.. One was refunded, but the other costing ***** was never returned to me... Can you please try to get this company to properly handle their mistakes and refund me for this missing item... It was not a great experience and hope things have changed but I will not reorder until I get my refund for this item I never received.

      Business Response

      Date: 06/16/2025

      Greetings *** ******,


      Thank you for reaching out regarding your recent order *********. We understand the importance of receiving accurate and high-quality products, and we appreciate your patience while we review your request.

      Our team carefully assesses each order to ensure it meets our quality control standards. We have processed and approved refunds for any orders we determined were eligible based on our review. Please know that we strive to maintain fairness and consistency in all refund decisions while ensuring our policies support an optimal customer experience.

      If you have any additional concerns or need further clarification, were happy to assist. Please let us know how we can help.

      Thank you for shopping with us.


      *******
      Customer Support Center
      Case ID: ********

    • Initial Complaint

      Date:05/31/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an acme order and I must say getting a refund for items that never were delivered is extremely difficult. They tell you that it will be refunded in 3-5 days, then after 3-5 days, its 5-7 days, then it gets sent to operations manager and nothing has been done at all regarding refunds that are owed to me for an order that was delivered by a driver who did not know any English at all, who originally had given me the other order in the car, just had a really bad delivery. I get these things happen and the issue was probably with the driver, but its up to acme to make it up to the customer. I placed order ******** and they shorted me the coffee and sugar which were missing, but I was never refunded for the ***** and ****** Turkey (*****) that was not delivered, the Downy in Wash softening booster (*****) and the Chinet cups (*****)... So this store still owes me ***** plus applicable taxes that may have been charged. I am really tired of waiting for acme, its be been months, and I don't want to pay for something I didn't get, hence the complaint. Hopefully you guys can get them to fix this issue for me.... Thanks for your help, it is MUCH appreciated!!

      Business Response

      Date: 06/04/2025

      Greetings *****,

      Thank you for your message.

      Weve reviewed your concerns regarding order #******** and the associated refund requests. Please note that Acme has already refunded all items from this order that were verified as undelivered. We understand your frustration and regret any inconvenience caused by the delivery experience.

      However, we must also address a broader issue. Our systems have detected multiple accounts created using different names, emails, and phone numbers, all linked to the same address. These accounts have been used in ways that violate our terms of service, including repeated attempts to exploit promotional offers and refund policies.

      As a result, Acme has taken appropriate action by blocking accounts identified as fraudulent. We remain committed to honoring legitimate orders and have issued refunds accordingly. At this time, no further refunds are due for this order.

      We appreciate your understanding and cooperation as we work to maintain a fair and secure experience for all customers.

      *******
      Customer Support Center
      Case ID: ********

    • Initial Complaint

      Date:05/27/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on March 9 and had several issues with items that were missing from the order. Acme did correct these however there is one item that they have yet to refund and that is for the juniors little fella cheesecakes that cost a total of $19.05.. Its a shame that they just refuse to refund this bill after Ive contacted them multiple times regarding the mode on all of these cheesecakes. Its only $19.05 that is owed to me, but this is more out of principal than anything. I have attached pictures of the MOLD on these cheesecakes.

      Business Response

      Date: 06/07/2025

      Greetings *******,

      Thank you for bringing your recent experience to our attention and for providing the photo of the issue with the cheesecake.

      A refund of $19.05 has been processed to the payment method associated with your account. A confirmation email has been sent to the address on file. Please note that it typically takes 35 business days for the refund to appear on your statement, depending on your financial institution. For any delays beyond this timeframe, we recommend contacting your bank directly.

      *******
      Customer Support Center
      Case ID: ********

    • Initial Complaint

      Date:05/27/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an acme delivery order and it was not a great experience. Driver showed up in a different car, different and knew very little English. Initially I was given the wrong order all together, but I thought he resolved it by giving me the bags on the other side of his car which said my name on them. Well I had issues, and was missing multiple items. I did not receive the turkey, bounty, **** platinum and cheese... They have corrected everything except the Tilamook Farmstyle Thick Cut Medium Cheddar Cheese that cost me ***** and the 1 **** Platinum that came to 6.03... So Basically they still owe me $16,93 and I have contacted them multiple times, with them promising to correct but to this day has not been refunded back to my card. I hope you guys can get this business to cooperate and do what they should have done when I told them about the issues,.

      Business Response

      Date: 05/30/2025

      Dear ******,

      Thank you for contacting us regarding the missing items from your order.

      We have reviewed your order (#*********) and confirmed that several items were not included. Following our investigation, we have processed a refund in the amount of $18.47 for the items that had not yet been refunded. A confirmation email has been sent to the address associated with your account for your records.

      Please note that refunds typically take 35 business days to appear in your account. Processing times may vary depending on your financial institution, so we recommend contacting your bank directly if you have any questions regarding the timeline.

      *******
      Customer Support Center
      Case ID: ********

      Customer Answer

      Date: 05/31/2025

       
      Better Business Bureau:
      I appreciate that ACME has taken care of this issue so quickly and am glad that they finally followed up and corrected the issues. 
      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ********

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