Complaints

This profile includes complaints for Albertsons Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Albertsons Companies, Inc.

  250 E Parkcenter Blvd Boise, ID 83706-3940

• 

  Albertsons Companies, Inc.

  PO Box 20 Boise, ID 83726

• 

  Pavilions

  PO Box 29093 M S 10501 Phoenix, AZ 85038-9093

• 

  Albertsons Companies, Inc.

  20427 N 27th Ave Phoenix, AZ 85027-3241

• 

  Albertson's Food & Drug #2717

  4060 Ryan St Lake Charles, LA 70605

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order for Pickup on June 26th, 2025. Got sick and so didn't pick up. their policy is if you don't pick it up by the following day before 8pm than the order will be cancelled. That never happened. They sent an email on Sunday at 3;16 saying the order had been picked up. I called the store and spoke with the department that handles online orders. Was told order was not there and to call the next day and speak with *******. Did that and he said he doesn't know what happen to the order and the only way I could get a refund is to bring the receipt in. Well since I didn't pick it up, I didn't have a receipt. I than contacted Corporate and sent several requests for a refund. They put on the ********* website that I had received a refund. That is untrue. they have deducted and credited my account 4 times with a ***** amount. The amount is ***** which they deducted from my account on 6/30. I just want my full amount returned to me.

  Business Response

  Date: 07/10/2025

  Greetings *****, 
  
  Thank you for contacting us regarding your order refund.
  
  We have completed a thorough review of Order #*********. Our records confirm that two separate refunds were processed:
  
  - $48.66 on June 29, 2025
  - $27.28 on July 7, 2025
  
  This totals $75.94, which exceeds the original order amount of $60.94. Both refunds were processed correctly and confirmation emails were sent to the address linked to your account on the respective dates.
  
  Please note that refund processing times vary by financial institution. While most refunds are reflected within 7 business days, we recommend contacting your bank directly for further assistance if the funds have not yet appeared.   
  
  *******
  Customer Support Center
  Case ID: ********

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23558542
  
  I am rejecting this response because: They have put money in my account and taken out. There are 2 ***** credited to my account and now they have to be deducted. They add 27.-something and gave me 15 dollars more, which I don't want. Just deduct all credits that you have put in my account and refund me one amount ***** for the amount you received from my bank account on Jun 30th, 2025. My checking account is such a mess because of all the in and out stuff from your company. You never should have deducted ***** from my account in the first place because that was cancelled and NEVER picked up. You did not get ***** you received ***** for an order that I was told was put back on the shelfs. Is that not stealing.? I want one amount ***** not all these numbers you are dreaming up.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:07/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an independent **** Eats shopper who has experienced repeated system failures while attempting to complete ********** orders at two Albertsons-owned stores: ************ and Shaws. At both locations, ****s in-app payment method (QR code or virtual card) failed to process at checkout. The stores were unable or unwilling to override the system, and I was left with the only option of paying out-of-pocket and submitting a receipt a risk I refused to take due to previous reimbursement issues. In the case of Shaws, the order was also routed to a location far from the customers address, resulting in extreme delay and customer dissatisfaction. I attempted to contact Albertsons corporate by email and received no response. These failures caused financial loss, wasted mileage, emotional stress, and harm to my delivery metrics. Albertsons point-of-sale systems are a critical part of the ********** workflow, yet they continue to malfunction across multiple store brands, placing the burden entirely on shoppers. I am requesting a formal acknowledgment of these issues, a statement on what is being done to address QR code and payment failures, and a direct contact path for shoppers impacted by store-level system errors. If left unresolved, I plan to escalate this further through media or regulatory channels, as this is part of a growing pattern of neglect that ***** independent workers across Albertsons retail network.

  Business Response

  Date: 07/14/2025

  Greetings ********* ******:
  
  Thank you for reaching out and bringing this matter to our attention.
  
  A QR code generation failure is a rare occurrence; however, both Acme and Shaws have a standard operating procedure (SOP) in place for these situations. Based on our understanding of **** Eats process, when a QR code is declined at checkout, shoppers are instructed to contact **** support directly. **** then authorizes the use of a company-sponsored credit card. If that card is not available, shoppers may be asked to use a personal card, with reimbursement handled by *********. This entire process is managed and controlled by ****.
  
  It is important to clarify that our store systems do not have the capability to override a QR code decline. These limitations are system-based and outside the scope of our store-level teams.
  
  Regarding the routing of orders to locations far from the delivery destination, that configuration is managed by the **** Eats platform. Albertsons and its store banners do not control how or where orders are routed and have no visibility or ability to make changes to these assignments.
  
  That said, if you can provide the following information for each incident the date, **** order number, store location number, and a receipt (if available) . We are willing to review the store-level details to determine if there were any technical or operational issues contributing to your experience.
  
  For concerns regarding payment processing, routing logic, or reimbursement, we recommend directing those to **** Eats support for appropriate resolution.
  
  Sincerely,
  ******
  Customer Support Center
  Case ID: ********

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes so I was getting two inhalers a month then went and saw my ** they brought it down to one a month which I didnt realize then went back to the ** and they pushed it back up to 2 a month the pharmacist said he got the results2 under control then I went to go get them filled and the pharmacist said he could only do 1 and not two. I felt like I am being conned

  Business Response

  Date: 07/08/2025

  To whom it may concern,
  
  Thank you for the opportunity to respond to Ms. ******** concerns regarding her prescription refill experience.
  
  We sincerely apologize for any confusion or frustration this situation may have caused. At Albertsons, we are committed to providing accurate, transparent, and compassionate service to all our patients.
  
  Upon reviewing Ms. ******** prescription history, we found the following:
  
  May 20, 2025: The prescribing physician updated the prescription to allow for one inhaler per month. We filled the prescription accordingly.
  June 25, 2025: The physician revised the prescription to allow for two inhalers per month. We are now dispensing based on this updated instruction.
  
  At no point did our pharmacy alter or deviate from the prescribing physicians directions. We understand that Ms. ******** may not have been aware of the change made in May, which understandably led to confusion when she expected to receive two inhalers.
  
  We want to assure Ms. ******** and the Better Business Bureau that all dispensing was done in full compliance with the prescriptions on file. We are happy to work directly with Ms. ******** and her healthcare provider to ensure clarity and continuity of care moving forward.
  
  We value Ms. ******** as a customer and appreciate her bringing this matter to our attention. If she would like to speak further with a member of our pharmacy management team, we would be glad to facilitate that conversation.
  Thank you for helping us improve our service.
  
  Sincerely,
  ****** ******
  Albertsons Companies
  
  
  

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Problems with Albertsons on Flamingo/**************** in ***************. New manager ******* ******** trying to resolve. I spoke with him in detail several times. Some issues - selling old food - he saw dried up chicken and I had to wait 40 minutes for a new batch. All old chicken not disposed of. Continued on-line issue with products and miss pricing such as $4.40 for mushrooms but charged $5, cereal $1.97 but charged $5.49, inadequate inventory so empty shelves from 6am-10am as shipment comes in at 8am and then stocking. Early morning shopping because of heat in *********. Finally put up a sign for self-checkout 15 items or less but inadequate staffing and no cashier at check out line. Today, both were taking breaks at the same time. Earlier multiple attempts with credit card and assist mgr didn't know that limit was $60/transaction and told me I was over limit or if credit card denied because it was stolen. Lots of thefts at this store. Grocery basket stored at far end of entrance and not at entrance. Initially a gift card was issued but continued problems and I requested another gift card for all the inconvenience and pointing out all the above issues including blocked door which is a fire hazard, old goods being sold, lost sales because not stocked, liability issue such as small plastic balloon type ***** on cakes which is a chocking issue. Previously old items in inventory put on shelf including molded cheese as clerks did not check expiration date. New store manager knows me as I am a paraphalegic in an electric wheelchair. Went to store on Friday, Saturday, Monday. Employees didn't know his hours and ******* told me he starts at 7am. Staff didn't know who he was and when I said store manager they said he starts at 8am and on Sat worked 8am-2pm but he said he works longer hours. Off on Sunday but don't know who is in charge. I know that ***** is helpful. This is the most convenient store for me to shop as given bus route as a paraphalegic.

  Customer Answer

  Date: 06/10/2025

  ******* ***

  Business Response

  Date: 06/12/2025

  Greetings ******* ***:
   
  Thank you for sharing your detailed concerns about your experiences at the ***************************************. We understand how important this location is to you, and we appreciate your efforts to work with the Store Director.
   
  Your feedback regarding expired products, pricing discrepancies, inventory gaps, checkout delays, and accessibility issues has been shared with the appropriate teams for review.
   
  As a gesture of goodwill and to help offset the overcharges youve reported, **** issued a $15 store credit for in-store use. To redeem it, please provide the phone number linked to your Albertsons account at checkout. Please note that exclusions may apply, including alcohol, tobacco, prescriptions, and other restricted items.
   
  We value your continued support and patience as we work to improve your shopping experience.
   
  Thank you for shopping with us.
  ******
  Customer Support Center
  Case ID: ********
  

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23446377
  
  I am rejecting this response because: the credit should be higher.  They used to have the policy that anything under $5 would be provided free and if over $5 the difference would be provided and a credit would be issued.  Continued misringing and my having to go back and forth to carry my computer to prove it and I have to take the bus and I am a paraphalegic.  Each bus ride one way is $2.  Example:  $1.99 cereal charged at $5.99.  Mushrooms for $4.40 charged at $5.00.  Alcohol charged at $11.99 but on sale for $9.99.  Purchased on old fried chicken and showed to Store Manager ******* ******** and then had to wait 40 minutes for a new batch.  Digital coupons not working.  They used to have a computer at store so I could pull up account.  Usually I have to make several trips to the store because I can only carry so much in my electric wheelchair.  Cherries for $.97/pound not available.  Other items for sale as per promotion not available. Spending time showing ******* ******** fire hazard areas.  Baskets not available at front entrance because he said they are stolen.  Three security guards but grocery carts blocking entrance and I am in wheelchair and have to push them aside.  Back room with discounted items expired and I told store mgr they need to be tossed.  Also blocking employee room which is a hazard. They pay for 3 security guards who just cluster together doing nothing except blocking entrance.  Today, I have to go to store again and I have to go when they open at 6am because of ********* heat.  Store inventory not stocked overnight but at 8am and then on shelved by 10am.  Items melt or items unable to be purchased.  Employees don't know who store manager is and I told him.  They said he works only fro 8am-2pm and he said that is not true, he is there at 7am and stays much later.  Sunday is his day off.  Aisle blocked and I have to find other aisles to go down.  I pointed this out to store manager.  Not handicapped accessible which is ADA **************** New meat manager cuts meat *** HIspanic meat where prime rib is paper thing and not thick l*** white/asian/black cusdtomers often l***.  In *********, thick cuts of meat is what is sold in casinos.  No coverage and brought to attention of mgr and both cashiers on breaks at same time..  I have helped this manager as best as I could.  He did tell me I could shop at other store on ***************** and I told him that means a bus connection.  If you need me to add more details I can.  Request between $50-$100 store credit.
  
  Sincerely,
  
  ******* ***

• Initial Complaint

  Date:05/24/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today Is Saturday May 24, 2025 At 3:00p.m. Is When This Situation Took ******** Fiance Whose Name Is *** Went Into Our Local Albertsons, The Address Is:*************************************************** Go To The Western Union Located At The Customer Service Desk To Pick Up A Money Order That Was Sent To Him, While I Waited Outside To Watch Our Bikes.He Was Helped Out With No Issues, But As He Was Walking Away The Employee Who Helped Him Rudely Said Word For Word:" By The Way Your Little Girlfriend Out There Is 86'ed From The Store And Never Allowed Back On. So If I Were You I Would Pass That Along To Her!" So When He Proceeded To Walk Out The Doors Opened And He(***) Told Me:"Your Apparently 86'ed From Here." Which is why I am now contacting you because there was absolutely no Valid Reason As To Why I am All of the sudden 86'ed and not allowed into the store when I have absolutely done nothing wrong, I didn't even step foot into the store at all for going on about 2 weeks ****** the fact that I didn't do anything, along with the complete Rudeness of your employees along with the security guard who makes it a point to give me dirty looks and acts like she's going to lay hands on me is completely absurd by all means and needs to be dealt with I even s Talked to the manager and nothing has been done. So therefore I'm contacting you looking for any help possible.Thank you.

  Business Response

  Date: 06/11/2025

  Greetings ****** ********:
   
  Thank you for your patience while we worked to address your concerns.Our team has attempted to reach you by phone twice but was unable to connect. In the meantime, we want to update you on the steps we've taken to thoroughly review your concerns.
   
  We spoke with all team members who were working that day, including the customer service associate referenced in your report. Hes an older gentleman who has been with us for some time, and he does not recall making the comments in question. He also shared that he doesnt typically use slang or informal language. That said, we took your concern seriously and had a coaching conversation with him to reinforce the importance of maintaining respectful and professional communication at all times.

  We also reviewed the stores security footage from the timeframe provided. There were no unusual interactions or incidents involving our associates and any customers. The video confirmed that the associate remained at the customer service desk during that period. Additionally, our security guard, who primarily observes and does not speak much English, did not appear to engage with any customers in a way that would align with the concern.
   
  We used this opportunity to speak with all our front-end managers to ensure expectations are clearly understood across the board. Weve made it clear that any behavior falling short of our standards will not be tolerated.

  Please feel free to reach back out. Wed be happy to connect and discuss this further if you have any additional details to share.
   
  Sincerely,
  ******
  Customer Support Center
  Case ID: ********

  Customer Answer

  Date: 06/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account with ********************** was deactivated without any explanation. I have reached out to their customer service multiple times via web form, email, and phone calls, but have received only a generic response stating:"I apologize if you can't access your account. It looks like an issue is currently preventing access to your account. Unfortunately, I dont have any additional details now, but I am documenting all your feedback."They have not provided a reason for the deactivation, a timeline for resolution, or any steps I can take to regain access. Furthermore, I am unable to create a new account unless I use a different phone number, which is unreasonable and inconvenient.This situation has caused significant frustration and inconvenience, and I am seeking a formal explanation, reinstatement of my account, or at the very least, a clear resolution path.

  Customer Answer

  Date: 06/02/2025

  This complaint has already been resolved.
  
   
  
  Thanks!

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 17, 2025 I went to an Albertsons store to purchase dog food. I found two large bags of my dogs favorite food and purchased both. When I got home I noticed a coupon on the side of one of the bags for $5 off, and thought, let me save this for next time. But I decided to look at the coupons expiration date because sometimes they dont last long. I was shocked to see that the coupon expired in December of 2023! Then I panicked and looked at the dog food bag, and sure enough it had expired well over 6 months ago, in September of 2024. The concerning thing is that I really dont look at expiration dates on dog food bags - because I expect the stores to keep their inventory up to date. This food that I might have fed my dog if I hadnt randomly seen the expired coupon is at least 2 years old, and well over 6 months expired. Also concerning is I called the Albertsons customer service line and the representative was less than helpful. She said there was nothing she could do and that I had to go back to the store and talk to them directly. I even tried to submit a complaint with her and she kept acting like she couldnt hear me or we had a bad connection. I have full cell and wifi service in my house. It seemed like she was trying to just avoid taking a complaint - and she certainly wasnt trying to offer me any support or even an apology. This is really dangerous to have very very old expired food on the shelves - whether for dogs or humans. Its a legal liability and just terrible customer care.

  Business Response

  Date: 06/02/2025

  Greetings ***** ******:
  
  Thank you for bringing this matter to our attention. We take concerns of this nature very seriously and remain committed to upholding the highest standards of product quality and safety across all locations.
  
  To facilitate a thorough review and ensure appropriate corrective action, we kindly request the following information:
  
  *The address of the store where the purchase was made
  *A copy of your purchase receipt
  
  This information will help our internal teams thoroughly review the situation. We appreciate your attention to this matter and will ensure it is addressed appropriately.
  
  Sincerely,
  ******
  Customer Support Center
  Case ID: ********
  

• Initial Complaint

  Date:05/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delivery order delivered to wrong address, spoke with a representative who said I would receive a refund, but later received an email saying my refund was denied

  Business Response

  Date: 05/19/2025

  Greetings ****** ******:
  
  We understand the importance of this matter and appreciate you bringing it to our attention.
  
  After thoroughly reviewing your order and the circumstances surrounding the delivery, we have processed a $60.20 refund. Please allow 5 to 7 business days for the refund to be reflected on your original form of payment, depending on your bank or payment providers processing times.
  
  Thank you for shopping with us.
  ******
  Customer Support Center
  Case ID: ********
  
  

  Customer Answer

  Date: 05/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On my club card **************, you have my primary number incorrect as it should be ************. The contact number on the profile is listed as that number and is correct. I didn't realize this until I downloaded the app and noticed it was not correct.That means the entirety of my purchase history has not been credited to my account, and is going towards someone's account. Also I have not been receiving associated gas discounts.I am asking for compensation due to this error, as the Pavilions employee incorrectly inputted my phone number when issuing the club card. Also I want the purchase history correctly transferred to this account. The incorrect phone number listed on my account is ************, again the correct number is ************ which is listed as the contact number. Why is there even 2 spaces for different phone numbers in the first place?

  Business Response

  Date: 04/28/2025

  Greetings ******* Ii:
  
  Thank you for bringing this matter to our attention.
  
  We have reviewed your account and confirmed that the primary phone number associated with your Club Card (**************) was incorrectly listed as ************. We have now updated the primary phone number to the correct one you provided, ************.
  
  Regarding your purchase history and gas rewards, we have found a store account related to your correct phone number. As a resolution, we have added 484 points to your account and issued a $15 store credit, which you can use on your next in-store purchase.
  
  Please wait 24 hours for the in-store credit to be fully added to your account. To use the credit, simply enter your correct phone number at checkout. Please note that exclusionary items may apply.
  
  Additionally, we suggest waiting 24 hours for your updated transaction history to appear. You can also view it sooner by logging into the app, selecting Family Member, and checking your in-store account where your purchase history will be visible.
  
  Thank you again for your patience and loyalty.
  
  Sincerely,
  ******
  Customer Support Center
  Case: ********

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* Ii

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Urgent Complaint About Deletion of My Albertsons Online Account Dear ********************** Customer Service,I am writing to formally express my dissatisfaction and concern regarding the recent deletion of my online account with **********************. This unexpected action has caused significant inconvenience, and I believe it is essential for your team to investigate this matter thoroughly.Account Details Account Holder Name: *** ***** Email Address Associated with the Account: ******************* Phone Number: ************ Issue Description On 4/7/2025, I attempted to log into my Albertsons online account, only to discover that it had been deleted without any prior notification or explanation. This account was crucial for managing my grocery shopping, accessing personalized deals, and utilizing the benefits of the Albertsons for U loyalty program.Request for Investigation I kindly request that your team research the logs related to my account to identify the responsible party or system error that led to this deletion. It is vital that you determine whether this was a result of a technical issue or an unauthorized action by an employee.Furthermore, I would appreciate it if you could restore my account as soon as possible, along with all associated data and rewards points. The loss of access to my account not only affects my shopping experience but also undermines my trust in your Albersons services.Conclusion I hope for a prompt resolution to this issue and look forward to your response. Please contact me at your earliest convenience via email so we can discuss this matter further and take action against the responsible employee.Thank you for your attention to this urgent complaint.

  Business Response

  Date: 04/15/2025

  Greetings *** *****:
  
  Thank you for bringing this to our attention. After a thorough review, we were unable to locate any active or deactivated account associated with the phone number *************) or email address ********************* you provided.
  
  To assist us in continuing our investigation, could you please share any additional details you may have related to the account? This could include:
  
  An order number from a recent transaction
  A Club Card number (if available)
  A physical receipt from a prior purchase
  
  Any of this information will help us better locate your account and move forward with resolving your concern.
  
  We look forward to your response and will proceed as soon as the requested details are provided.
  
  Sincerely,
  ******
  Customer Support Center
  Case: ********
  

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23194036
  
  I am rejecting this response because: ************ lacks integrity and this issue needs upper level support.  This account was active for a few years.

  These people are careless. How can you see it if your staff deleted it. Look at Admin logs.

   

   

  
  
  Sincerely,
  
  *** *****

  Business Response

  Date: 04/22/2025

  Greetings *** *****:
  
  Thank you for providing the screenshot. Unfortunately, the information in the screenshot alone is not sufficient for us to locate the correct account. To assist you more effectively, we kindly ask that you provide the following details:
  
  Name on the account
  
  Phone number associated with the account
  
  Recent transaction details, including transaction date and amount
  
  A copy or photo of your most recent physical receipt (if available)
  
  This additional information will help us ensure we are investigating the right account and resolve your issue promptly. We appreciate your understanding and cooperation.
  
  Thank you for your patience.
  
  Sincerely,
  ******
  Customer Support Center
  Case: ********

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23194036
  
  I am rejecting this response because:

  You have my name email and number, I provided date with screenshot of my last payment transaction. I'll have the bank request a receipt and dispute the charges,  You need to get upper level support to investigate.  This is not going to go away and will be addressed to show your negligence.
  
  Sincerely,
  
  *** *****

  ************

  Business Response

  Date: 05/02/2025

  Greetings Vic,
  
  We appreciate your responses regarding your account that got deleted.
  
  We have checked the information that you provided, which includes your name, phone number, email address, and the screenshot. Based on the information, your email address or phone number does not have a footprint indicating it was used to create an account under your name, and the screenshot does not provide any transaction information at all. Please note that an account in our system can only be deleted by the customer through our website, and it will send a verification code to the email address linked to the account to be fully deleted. Once you confirm your request by clicking on the above link, our Privacy Analysts will begin processing your request. We are required by law to verify that the person making the request to know or delete information is the consumer about whom we have collected information. In order to do so, we will match the information you have provided with your request to the information we have in the Albertsons database about you. Please note, if we are not able to verify your identity.
  
  For requests to know or delete your personal information, we will send you a communication that describes our response to your request within 45 days. In certain cases, we may need up to an additional 45 days to process your request. If so, we will notify you within the original 45-day period that we will need extra time to process your request.
  
  If you have any receipt from any in-store transaction or an online receipt from an online order, we are happy to check this for you. 
  
  *******
  Customer Support Center
  Case ID: ********

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23194036
  
  I am rejecting this response because: you are time wasters talk to the employees at ****************** location *****, ****** know me from my shopping

  at Address: ****************************************
  Phone: **************
  
  Sincerely,
  
  *** *****