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Business Profile

Construction Services

Idaho Home Exteriors, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2023

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    date of invoice#***: 1/13/2023 install 1 Alside sliding glass door amount : $2060.00 committment: limited lifetime warranty ( w/i 1 yr Idaho Hm. Ext. was to handle all warranty claims; afterward, manufacturer (Alside) would handle all claims.)nature of dispute: the sliding screen door component of the sliding glass door system does not function attempts at resolution: Idaho Home Ext. has attempted twice to resolve this, even ordering a new screen door. door still does not function. i last contacted them on 11/8/2023 and was informed that they would try to contact the manufacturer directly and get back to me to finally have this properly addressed.Since then they have refused ti even return my phone calls I have also contacted the manufacturer via their warranty website and have received no response
  • Initial Complaint

    Date:01/05/2023

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Idaho Home Exteriors to side my new construction, it took them 6 months, they did a terrible job. My complaint is that they installed soffit vents that are all falling out. I am afraid I will be getting critters and insects moving into my attic space. Someone did come to fix them, his ladder was not high enough, he explained to me that they all needed to be cut and flared so that they stay put. I have been asking them to do this since October. For the past 2 weeks or so, I have been leaving voicemails and emails for them every day. No one is picking up the phone, or returning my calls or emails. I would like them to finish the job I have paid in full for. The vents didn't start falling out until after I paid them. The vents were the last thing they did. They are 3 inch circles, and about half of them are down, there are probably ***** of them down.

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