Business ProfileforMicron Technology, Inc.

I have a set of Blalistix RAM where one of the two modules failed. I attempted to set up a replacement for the memory. Crucial customer support requested online proof of purchase. I informed them that the kit was purchased brand new from a physical store that has since gone out of business. They have declined to set up a replacement, requesting an online proof of purchase . . . for something bought from a physical store.Further questions seems to confirm that Mircon through their Crucial/Ballistix brand no longer supports warranty for their products that were purchased from a physical store, let alone one that has since gone out of business.While the option to show a receipt for the purchase was given, this is completely unrealistic for any customer to hold onto a paper receipt for an extended period of time.At this time, it seems quite clear they are avoiding honoring the warranty for their products purchased from physical stores. I suspect this likely a measure to save money to not have to produce additional materials for this segment of their customers. By making an unrealistic requirement, this essentially eliminates the requirement to replace those parts, reducing cost for the brand and the company as a whole.If you are an owner or manager of a physical store with the power to choose which products to stock it with, I would urge you to avoid Micron products until they honor the warranty for those parts in a realistic manner. As it stands, customers who purchase Micron products from your store(s) risk damaging your businesses reputation. This is because many other brands/companies do stand behind their products, whether purchased through an online store, or an in-person one, and is likely expected by any reasonable customer.