32 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Kathryn A
5 stars05/03/2024
Professional and on time. Fast and excellent clean up. Great documentation.Review from Eugene S
5 stars05/01/2024
The company started when they said they would and finished the tear off and reroofing in 4 days. The workers did a very good job on the roof and every night went around the house to pick up all the debris and nails.Review from Katie S
5 stars04/30/2024
Quality work. Very responsive. Price was fair and I would use them again.Review from Maira M
5 stars03/28/2024
Best company to work on your roof Mac walked us through everything and when unexpected repairs came up he quickly let us know and got it handled. Love our new roof and how clean they left my yard.Review from James D
1 star02/16/2024
Very dishonest company, When you refuse to use them for repairs due to excessive billing they turn complimentary initial visit into a $500 fee. Not ok. And if your gonna lie to customers make sure your not on ********************** system.
Point Roofing & Restoration, LLC Response
02/17/2024
I will be reaching out to you a little later this morning. It looks like there was an emergency repair done on the weekend to slow water pouring into your home, and from what I can see ******* let you know we usually charge for those, but if you do sign for a repair it would be free. Either way, I would like to discuss this with you and find out what you were told. We certainly have never charged for an initial appointment, but if he was not clear about the emergency repair to help stop the water pouring in to your house then I would like to hear about it and will gladly waive this repair charge.Point Roofing & Restoration, LLC Response
02/22/2024
I just wanted to thank you again for your feedback. I apologize about the inconvenience that this has caused you and we have taken steps to correct the internal policies that led to this misunderstanding. We do not charge for initial appointments and if there was worked that you were to billed for, you should have had a work order or contract signed at the time of the service. I just wanted to re-iterate that we did waive the bill, as it should never have been sent to you. I hope that this is resolved for you and you will reach out directly if anything else is needed to rectify the situation.Review from Tom R
5 stars11/20/2023
Point Roofing was great to work with; they took the time to explain everything and answered all of my questions. The result looks great and I will not hesitate to recommend them.********Review from Mike H
5 stars10/27/2023
We can't say enough good things about Point Roofing. ***** was very helpful by providing information to the insurance company and was very patient throughout the entire process. The roofing team was polite, efficient and left my yard/outside in better shape than they found it. Our roof looks great! We would recommend Point Roofing above anyone else in the valley.Review from Steve M
5 stars10/19/2023
Point Roof really helped us with our claim on wind damage. **** and ***** were great to work with up from. Their installers were quick, Tino their superintendent really helped with communication! Roof is done and I anticipate it will hold up just fine. Thank again!Review from Rob I
5 stars09/17/2023
Point Roofing did an outstanding job, and then cleaned up spotlessly afterward. They know how to work with insurance. They discovered some extra problems and insurance will be covering their work. Even the neighbors are impressed. I highly recommend Point Roofing .Review from Danny C
5 stars07/05/2023
Point Roofing came highly recommended by my USAA adjuster. After the great job of a complete *********** was clear why he recommended them. Now Im recommending them! Theyre trustworthy and they do amazing work and leave the ******* spotless!Point Roofing & Restoration, LLC Response
07/06/2023
Thank you for taking the time to leave your kind feedback! It has been great working with you.
Customer Review Rating
Average of 32 Customer Reviews
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