Business ProfileforBoise State University

Email exchange with Student ************************** and Admissions. Paid for official transcripts with expedited delivery in April of 2023. Was charged and not refunded. BSU refused to send transcript claiming a hold on student account. Previously set up payment arrangments that was terminated by BSU. When communication was attempted, spoke to ******************* Program Information ************ ***************** Services, Geno stated that BSU would not release my transcripts. He stated that even with a $100 deposit and a payment arrangement he still would not release my transcripts. He informed me that the $100 dollars would only prevent my account from being sent to collections. I then asked if my account was sent to collections would he then release my transcripts, he told me no because BSU wants to collect my full balance of $3,120.57. When looking at billing statement I have been making the payments via iPay with a charge. I had also already established a payment arrangement with BSU. When further questioning of my account i was told by a ****** in the office they would do an account evaluation. In summer of 2022 I withdrew from a Statistics class that I was assured by ******* (sp?) it would not reflect on my transcript nor my tuition bill. However, I have received charges that are not accurate. I also have attempted to work with BSU on behalf on myself and there ***************** Department to solve this issue, yet ******************* was and is unwilling to participate in a solution. I am filing this claim and will be filing a complaint with the board of education.