Business ProfileforServiceMaster Fire & Water Restoration by Houts

On 8/13/22 we sustained flood damage to our home basement due to excessive rain. We had a sewer back up. We contacted our insurance company and they recommended ServiceMaster cleaning and restoration. They came out that night and set up a dehumidifier only. My wife and I remove majority of the water ourselves. The service man did not attempt to remove any saturated water in the carpets that night or the next day. He installed a fan on Sunday,8/14/22, to remove air. The water spread to more areas of the house, because they did not attempt to vacuum up any of the water in the carpets. On Monday,8/18/22,, two other employees came out and started to cut and remove carpets that were saturated. We requested an estimate of costs. On Tuesday,8/16/22, Two employees came to take measurements for replacement of damage. We requested a estimate a second time, non given. Wednesday, 8/17/22, We contacted the company to request an estimate. None given. So we terminated service with them. Thursday 8/18/22, an employee came out to retrieve their equipment. They wanted us to sign a customer satisfaction and liability form, We did not sign them. We contacted our insurance claim professional to report our dissatisfaction of service. We have a limited coverage and deductible. We did not want excessive charges. Service Master sent a bill to the insurance for services that were planned to do, but was not done. They got paid for a complete project, but we terminated services before it was finished. They got paid for removal of sheet rock, replacement of sheet rock, painting and replacing carpet and pad --- all of which was not done. The insurance company already cut a check to pay service master without checking to see if all the charges were fulfilled. This will limit our ability to get refunds for the work and supplies that we are doing. We want to get refunded for the work that they claim they did but did not do.