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Business Profile

Heating and Air Conditioning

City Wide Heating & Air Conditioning

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/02/2022

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

    Business Response

    Date: 09/08/2022

    We installed the new furnace December 2014.  All of our records are under another name... maybe a sister of the customer has filed the complaint?

    The first service call was November 2018.  The complaint was that the furnace "was not meeting the set temperature".  No mention of water issues. The tech replaced the circuit board and inducer motor and flushed the drain trap (flushing the trap is a routine maintenance procedure).  The parts were covered under manufacturer warranty and labor collected for $183.38

    the second call was the air conditioner, August 2021. The air conditioner was installed in 2006.  The tech replaced the failed capacitor and washed the condenser coils (washing coils is routine maintenance). No water issues. Collected amount of $180.79

    The third call was January 2022. The complaint was that the furnace was short cycling. Tech found a partially plugged condensate trap (maintenance). He flushed the trap and replaced a small section of vertical pipe for exhaust flue to improve slope.  No water issues.  Collected $179.49

    The fourth call was June 2022. The complaint was "water around the furnace". Tech found the air conditioner evaporator coil sloping backwards away from drain and repaired.  Charged $219.35 and not paid as of yet.

    We don't understand the "water damage to cement" under the furnace and water heater?  The first water issue we had was June 2022 and it was corrected it. 

    We apologize for any inconvenience.  We want our customers to be happy.  Therefore, we will waive the current balance of $219.35.   

    Thank you all for your time.

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