Reviews

This profile includes reviews for Athene USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Athene USA has 2 locations, listed below.

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  Athene USA

  7700 Mills Civic Pkwy West Des Moines, IA 50266-3862

  
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  Athene USA

  1080 Jordan Creek Pkwy West Des Moines, IA 50266-6004

  

Review Details

• Review fromDevona G

  Date: 06/26/2024

  1 star
  Absolutely p*SS poor company. You will never see your money. I won my exs *** in a divorce. 8 months later and they still cant find the divorce papers. Or they need something else. Their reps are rude AF. They need to be shut down.

  Athene USA

  Date: 07/01/2024

  Thanks for sharing this feedback and for helping us understand your frustrations. Wed like to assist you in handling this matter. Please email **************************************************** with your full name, phone number, email, and address (no account numbers for security reasons). Thanks. 
  
  

  Athene USA

  Date: 07/01/2024

  Thank you for the opportunity to review and respond to our customers concerns.  In order to protect the contract owners privacy, we have provided a written response to her by United States Postal Service.  A response will not be posted to this site. 

• Review fromJohn M L

  Date: 06/10/2024

  1 star
  As a financial advisor and agent for 32 years, I have never seen or dreamt a US company would completely out-source customer service to a third world country. In addition, I have never experienced the problems moving or getting clients' money on their behalf. I was originally licensed with AVIVA in 1999 and witnessed the sale to Athene ************** after the financial crisis. The books of business that Athene acquired were out-sourced and are not being handled by Athene in **********, but in the ***********. This has created dialect communication issues, incompetence, and the inability to reach anyone directly that can assist you. At the onset of the sale, Athene could not confirm with clients their balances or if they even had their money. Numerous complaints to *************************** will verify this. This is the most un-patriotic, unethical, and unprofessional conduct I have ever witnessed. DO NOT DO BUSINESS WITH THIS COMPANY OR KEEP YOUR MONEY WITH THEM.**************************** Investment Advisor/Licensed Agent

  Athene USA

  Date: 06/13/2024

  Thank you for reaching out. We understand your concerns and want to help you the best we can. We have forwarded your feedback to our team. In the future, we encourage you to reach out to your wholesaler contact for status updates on submitted business or concerns. You can contact the Athene Annuity Sales Desk at **************, option 3, ext. *****. Thank you.

• Review fromBrian F

  Date: 06/05/2024

  1 star
  Beware.....I had account for 7 years....it made no gains.I am moving funds to my current 401k and they are telling me now that there is a ***************************************** about. They are taking back sign on bonus and taking a 13% fee.I never would have done it if I had know about such a long contract

  Athene USA

  Date: 06/11/2024

  Thank you for the opportunity to review and respond to our customers concerns. To protect the contract owners privacy, we have provided a written response directly to him by United ********************** A response will not be posted to this site.

• Review fromJohn F

  Date: 05/07/2024

  1 star
  I wish I wound have seen these reviews before I put money with Athene 2 years ago. Their performance is horrible and getting in touch with a real person and trying to make a free withdrawal is just about impossible. Im seriously thinking of taking the penalty hit just to get my own money back. I gave 1 star because I think you have to in order to get your review to post.

  Athene USA

  Date: 05/20/2024

  Thank you for the opportunity to review and respond to our customers concerns. To protect the contract owners privacy, we have provided a written response directly to him/her by United ********************** A response will not be posted to this site.

• Review fromJoyce M

  Date: 04/04/2024

  1 star
  I invested in this company through a financial advisor. The worse investment I ever made! Penalties for early withdrawal prior to 12 year contract date are exorbitant and their methods of computing roi are confusing and questionable. An example: I moved a $28000.00 **** to Athene in 2011, left it there until I could withdraw without penalty (12 years). In 2023, it was valued at $42000.00, a gain of $14000.00. I withdrew the $42000.00 in 2023, invested it in some blue chip stocks and the account balance today is $69000.00. A $27000.00 gain in one year. I would advise any serious investor to avoid all annuities and, especially, Athene. I would fire any financial advisor that utters the word annuity to me in handling of my investment. This company not only lacks transparency in their investment strategy, that have the most inefficient and pathetic customer service when you are looking for assistance on anything.

  Athene USA

  Date: 04/09/2024

  Thank you for the opportunity to review and respond to our customer’s concerns. To protect the contract owner’s privacy, we have provided a written response directly to him/her by United States Postal Service. A response will not be posted to this site.

• Review fromDonna G

  Date: 04/04/2024

  1 star
  Worse company!!! Three years after Moms death still waiting on a payment !

• Review fromPamela C

  Date: 04/01/2024

  1 star
  Another one-star review. DON'T DO IT!!! I am the caregiver for my father and here I am trying to leave a review on the ATHENE ANNUITY AND LIFE COMPANY. Am I?!? I don't know - it says ***************, ** - I'm trying to navigate the miles and miles and miles of RABBIT HOLES - what happened to ATHENE ANNUITY AND LIFE COMPANY in *******, VA?!?!?!?!?!?I spent over $50 faxing a POA, Letter of Competency, Current Mailing Address, and Phone Number (MINE!!!). I get a letter dated two weeks after it's computer generated saying they have been trying to call - WHO?!? Not MY telephone number which is what is supposed to be in the system. Then trying to get through to the EAST COAST TIME ZONE which shuts down after "business hours." is ridiculous. I've been up since 6:00 am PST only to go through a rat race of AI screening and only to be told TWICE that their system is down and call back in an hour. So - I called back at 7:55 am and now I have to call back at 9:00 am - guess what I have a new caregiver support group meeting I'd LOVE to (and NEED to!) attend!!!!!The CEO, HEAD HONCOS and SHAREHOLDERS are LAUGHING ALL THE WAY TO THE BANK!My father worked long and hard for his retirement pension and is now in memory care. I don't have the luxury of having a job and contributing to my SSI because who wants to hire someone who can't get to their job because they're always chasing this stuff!!!!! This is DISGUSTING!!!!!

  Athene USA

  Date: 04/02/2024

  Thank you for the opportunity to review and respond to our customers concerns.  We are currently researching the matter and will be mailing him/her our response soon. To protect the contract owners privacy, we will provide a written response directly to him/her by ************* Postal Service.    A response will not be posted to this site.

• Review fromDarla J

  Date: 03/29/2024

  1 star
  My mom had a very small annuity at this company. Since she past away, it has been impossible to communicate with them. All their mail goes to a ** O box( so you can't even do a certified letter to them .They never called me after filling out the beneficiary claim online. All paperwork has to be mailed to the ** O **** which I think they just dump in the trash. When you call, they can't tell you anything. When my mom was in hospice, she tried to cash it out and that never happened. If your going to get a life insurance policy or an Annuity avoid ******* Trustage has wonderful customer service and it can all be done online. They call back promptly to confirm everything and her beneficiaries recived their money in a week. Shame on you ****** for making a difficult time in my families life more stressful.

  Athene USA

  Date: 04/02/2024

  Thank you for the opportunity to review and respond to our customer's concerns. To protect the contract owners privacy, we have provided a written response directly to her by ************* *************** A response will not be posted to this site.

• Review fromAlan C

  Date: 03/27/2024

  1 star
  Athene fees have out stripped aby gains and my investments shrinks with every passing day. I've been trying to close my account before they steal anymore. Unfortunately, they have stalled for 6 months. I guess my next calls are to the ************************ and the SEC.

  Athene USA

  Date: 04/04/2024

  Thank you for the opportunity to review and respond to our customers concerns. To protect the contract owners privacy, we have provided a written response directly to him by United ********************** A response will not be posted to this site.

• Review fromScott D

  Date: 03/24/2024

  1 star
  Definitely would not recommend. In a time period where S&P 500 rose ~30% (Mar 21 to Mar 24), I've made 0.2%. It would be far better to put your money in a savings account with much less hassle.