Business ProfileforFinancial Plus Credit Union

Car loan through financial plus. On September 4 2023 our car was repossessed by financial plus. Tuesday we called and asked financial plus why. We were told we owed$621 a late fee from may of 2023 and august payment of $463.12 (which was 12 days late), we talked to ***** she told us she had tried to contact us numerous times, we asked for the numbers she was calling, the primary number my wifes they had as ************. Which was wrong we corrected her with the right number of ************. So these calls were not getting to Us. Asked why was repoed for $621, she responded because no one answered when called on said wrong number. Asked what needed to be done to get our car she added up late fee and 2 payments and cost of towing came to $2233. We electronically paid this amount and was told they would release our car for pick up. Asked if anymore fees she said no. So today payment went through I called financial plus and ***** said we would have to pay a fee at the repo company. Also had no notice by paper of any of this. Also was told we made payments in July of 2023. Today Wednesday we called ***** because of the fee to get our car back and she stated we never paid julys payment and that she told us we would have a fee for the storage of the car. I dont feel we are in the wrong when they have been calling the wrong number. We could have resolved this a lot cheaper and easier.they could have sent Certified letter or at least a mail correspondence. We gave them the correct phone numbers they wrote them down wrong. . ***** did not know the cost of the towing fee could not get us an answer for that. But was able to add it all up for amount needed to get our car.