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Business Profile

Computer Software

Businessolver.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.33

Average of 12 Customer Reviews

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Review Details

  • Antonia M.

    Date: 02/21/2023

    Antonia M.

    Date: 02/21/2023

    I have been dealing with this company since Jan. The lady that helped with my enrollment for 2023 changed my Flex benefits to HSA. When I told her that no changes needed to be made. The same agent assured me that my left over flex dollars would roll over and that was a lie. I lost our on 500.00 because of her wrong information. I have called back at least 5 times since Jan and I am still getting the run around. They admitted that for the month of January that no one had even looked at my appeal. Today's response from the agent when I asked for a supervisor I can't pass you to one but you can go on a call list and in 48 hours they will call you back. Is this going to be another lie? I asked them to please change my benefits back to flex so that I could get my flex dollars all at one time and to this day I am still getting the run around. I am a diabetic and need the situation taken care of. I have appointments and copays I need to take care of. I need resolution.

    Businessolver.com

    Date: 06/09/2023

    Antonia, thank you for taking the time to provide details here we apologize for your negative experience and any inconvenience this has caused. We have passed your message along to our team and they are working to resolve this issue.

  • Mat W

    Date: 12/30/2022

    I would have used 0 stars if I had the option. Failure. I waited 2 and 1/2 hours for a call back. The call came when I was out of the house and in a noisy environment. I managed to communicate what I was looking for (a policy number), and the representative promised to send the number in email and then verified my email address. This is a 2 minute operation worst case, the agent has the information; all they need to do is paste it into email and press send. Its been two days now, and I have called them again; its been an hour wait, and so far no call.

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