Business ProfileforDeery Brothers Inc

My husband went to the dealership to order a spare *********** for our RAV4. He went the first week of January. He paid over $450 for this service. He was told the transmitter would be ready in 3 days. He went back 3 days later and was told, well the transmitter is ready but the key isn't, and they wouldn't give and couldn't give any estimate as to when that would happen. It is now February and after multiple calls, he keeps getting told the key is not ready and no date or any kind of follow up. Then he asked ******, January 27, could he come in and at least pick up the transmitter so he would have something to show for his $450 and they could contact him when the key is ready. They said yes, to come in Monday, January 30. He goes in on January 30, waits at the dealership for an hour, and they come back and tell him they can't find the transmitter. Fact is, he has paid money for a service and product he has not received, that this dealership has kept and offered nothing in return. We would like a refund on the money for no item received and we will go somewhere else to have this request completed.