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Business Profile

Campgrounds

Waterloo / Lost Island Waterpark KOA Resort

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They told me I didn't get it back because my cabin was trashed but, it was not based on photos. Then said they were not willing to work with me because I left a review. Then told me it is because we came in as a group and all cabins were trashed but, 5 out of the 7 cabins received their deposit back. Then told me I had too many people in my cabin which was disputed as children under 3 does not count. So they seem to be making up reason after reason why they refuse to provide me my deposit back.

    Business Response

    Date: 07/30/2024

    The deposit for the occupant in the cabin was not returned for the following reasons:

    Management's inspection of the cabin after the guest((s) moved out documented many pictures which were emailed to the guest.  Documents showed  what happened throughout the cabin and why the deposit was withheld.  Linens were destroyed.  We purchased new linens for the cabin.  Garbage was left throughout cabin. It was reported that more than the allotted number of people were in the cabin.

     

    Customer Answer

    Date: 08/01/2024

     
    Complaint: 22025556

    I am rejecting this response because: one towel was ruined which per policy is 25$. Per the last supervisor I did not have too many people ad my youngest doesn't count because he is under the age of 3 per your own policy. Therefore, I had 4 people in my cabin which is what was paid for. Lastly, per the photos attached there was only trash left in the trash bin, which I have explained several times that the trash was the last thing to be taken out do idk how that was in there. 

    Sincerely,

    ***************************

Waterloo / Lost Island Waterpark KOA Resort is NOT a BBB Accredited Business.

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