ComplaintsforHaggerty Windows & Siding LLC

• Initial Complaint

  01/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Filed a BBB complaint 11/02/22 regarding windows leaking that they installed in master bedroom. That complaint shows this all started 12/9/21 and it took them until 10/31/22 to come out and try to fix problem. Well, here it is 1/14/24 and noticed that the room seemed colder and checked the windows to find that ice had formed on the inside of the windows. Also decided to check on other windows they had installed and found the same problem. Sent Haggerty an email on 1/15/24 with pictures attached showing the inside of the windows and the ice. Since I did not receive a reply or even an acknowledgement, I sent another e-mail on 1/17/24 and still have not hear anything. Where do we go from here? I feel like the windows weren't installed correctly, and then the repair didn't work and now because of the weather they might not be able to fix right away. But, the answer is not to ignore my e-mails. We need to come up with a plan.

  

  Business response

  01/22/2024

  We were not ignoring the email.  Nobody was working last week due to the weather, and being sick.  I apologize.  We were discussing this with **** this morning which is the first time we saw him since the email.  The previous repair he pulled the exterior cap off, and did extensive spray foam insulation around the outside of the window.  When he pulled the cap off there was insulation there from when we did the initial install in 2016, and we just added more to it.  There may be an issue with insulation in your walls which is something that we do not access when just doing replacement windows.  You have a wide open back yard with a pond, and there was -40 mph wind gusts coming off of the pond.  If you have curtains in front of your windows this does not allow any heat to get to those windows which can cause them to have frost in extreme cold weather.  We will come take a look at this for you once **** is available which should be in the next couple of weeks, but since we have not been at work the past 2 weeks there was a delay in response and we need to catch up on stuff that we were not able to get to these last two weeks.  

  Customer response

  01/22/2024

   
  Complaint: 21174115
  
  We are rejecting this response because: I appreciate the reply but still have concerns.  We do have a heat register right below the windows and whether the curtains were pulled or not (they were not and are left open during the daytime always for the sun light) the heat should blow up on the windows.  Understand everyone has been sick and the weather hasn't helped.  Having the cold air come in hasn't helped our health or probably electric bill either and especially when we thought this problem was taken care.  It is just very frustrating to know a company couldn't  contact you within a reasonable time which was demonstrated the first time with the company. Realize the weather could be a factor now too so how do we get this resolve?  Thank you very much.
  

  
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• Initial Complaint

  11/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  12/9/2021 - Request via e-mail that someone come out and look at the window they installed because of leaks and they agreed someone would come out.1/5/22 - Followed up because hadn't heard anything since 12/9/21.1/6/22- Replied via e-mail that they would send someone out tomorrow. 1/11/22 - Did check window and agreed there were leaks and trim needed to be replaced but couldn't fix until spring because of weather.5/9/22 - Followed up via e-mail because hadn't heard anything and weather had improved.5/24/22- Received e-mail saying they could probably come Friday but I replied can't do because out of town.7/5/22 - Sent e-mail asking if we were on their schedule since I hadn't heard anything.7/25/22 - Sent email since no reply from my e-mail of 7/5.7/25/22 - Received reply via e-mail they had been busy and couldn't come for another 4 wks. because of fair and staffing problems.9/1/22 - Sent e-mail now that fair was over and had been more than 4 wks. when were we scheduled?9/27/22 - Sent another e-mail wanting to know when they were coming out.10/4/22 - Sent another e-mail we need to take care of before weather changes.10/12/22 - Received e-mail that they could come out 10/18. They called on the 18th and couldn't make it because they had a big install and that person was leaving for ******* and wanted to get done before he left. So we rescheduled for the 24th which they didn't keep that date either.10/28/22 - I sent e-mail saying since you didn't make it on the 18th or 24th how about 10/31 or 11/1. 10/31/22 - I left a voice mail message about 8:30am asking what time they would be out so I could arrange my schedule. It is now 4;28 PM and haven't gotten an phone call or e-mail.Patience have run out. Cannot do business or recommend this company not so much for the product but their customer service and taking care of their product after installation. Not sure they can fix the problem now because the weather will be changing.

  

  Business response

  11/02/2022

  We have had this scheduled a few times in the past couple weeks, and unfortunately things came up, and we were unable to do the repair.  I was out of town the last 5 days, and advised **** our installer/repair guy to  contact the homeowners, and get it done while I was gone.  I apologize that he did not call, but it sounds like he has spoken to the homeowner this morning, and will be doing the repair this afternoon.

  Customer response

  11/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

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