Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service, wheel and tire warrantys for a 21 Jeep Grand Cherokee were purchased through Woodhouse, contract was signed by myself ***********************, and ex *************************. Upon Separation **** took over vehicle and payments, he wanted to trade it in and went to Woodhouse to do so, **** agreed to this and signed for Woodhouse to obtain title. Hope called about the vehicles warranties and to cancel them for Hope and ****, she was advised by the finance director that he would not be issuing a refund (warranties through ********** comp. $2912) and they put it on ***** new vehicle down payment. The refund for the warranties are contracted and signed by the co owners of the 21 Jeep Grand Cherokee, and a check should be issued to the parties on the contract. To no avail I have reached out to the finance director **************** and he refuses to acknowledge or speak to me. I have not filed suit as of yet but if this is not a resolution legal action is my only other option.

  Business Response

  Date: 02/16/2023

  I apologize for the late response, this letter just recently landed on my desk.  

   

  This response is in reference to the *********************** request, ID ********.  On 12/09/2022 ************************* purchased a vehicle.  For that purchase ****** offered a trade in that had been purchased prior by him and ************************  The prior purchase had cancellable finance products attached to the loan that we estimated at $4800.  ****** used that amount to reduce the cost of the payoff.  **************** provided us the required signature for the product cancellations.  The actual refund value was later determined to be $3925.15. 

   

  In approximately late January/early February Rodwell called Woodhouse and asked to speak with a supervisor.  We spoke and she requested information on the cancellation process.  Over the course of a phone call or two I advised ******* only one signature was required to request a cancellation, that two parties on a retail installment contract were equal regardless of whos first or second, that ****** included $21016 in negative equity on the trade (with a net  of $16216 in negative equity), and that she (Rodwell) was now completely removed of the financial obligation on vehicle that her and ****** purchased. 

   

  ******* later demanded copies of documents and wanted part of the refunds.  I advised that copies of all documents were provided at the time of sale and that Woodhouse did not want to be part of a domestic issue between two parties.

   

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