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Business Profile

Concrete

Third Generation Concrete LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:03/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First week of August 2023 cost was $16,000 The agreement was a new driveway and a new patio. The driveway was a little soft, so they brought in some geomat along with rock. Which was a separate charge, within our total amount. They poured the patio and they poured the driveway. We had worries about how muddy the backyard was where the patio would be poured. He said as theres no standing water it will be fine. But after a few days, we noticed there were wet spots that would not go away. They eventually broke, and there were many holes exposed they were filled with mud. Walking around mud was falling off of their boots and into the concrete. It took two months to have somebody come fix those holes and he agreed to get back $1000 which seemed fair for the job on the patio. I also noticed the driveway was poured very thin maybe 2 inches by the garage because i wanted a frost board put down. With the rock and the frost board, they didnt take account the depth. He said if something happens, h*** make it right. Im still waiting for that, granted this crack happened over the winter. Im still waiting for the refund as well. As a paying customer, I just wanted the service that I paid for and nothing more. Ive been very patient and understanding. But at this point, hes just avoiding the problem. The problem is I need the refunded money and he needs to replace a section by my garage. That will make it right

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