Business ProfileforA+ Services Plumbing & Heating, LLC

My husband and I purchased a new furnace from A+, it was installed 4/3/22. In last summer we noticed the carpet was very damp. Upon further checking we found that it was coming from a drain tube on the new furnace. I called Steve at A+, he came right out and stated that the previous drain tube was not replace due to the location. Steve installed another one. Steve even made a comment regarding the damp floor. We placed fans on the carpet to help dry it up. In October, we noticed a really bad smell coming from the carpet. I placed Carpet Fresh on the floor and placed 6 air fresheners around the basement. This did not help at all. I November I pulled up the carpet, (my husband said to leave the padding down due to concrete flooring and cold weather). The padding was still damp. I put up with the smell until, January 2, 2023 at which time I called A+. The gentleman that answered the phone stated that no one was there. I ask what was going on. I explained the whole problem. He stated someone would call me back. After waited a day for a return call, I proceeded to pull up padding and found mildew. I am asthmatic and had to clean up. I finally heard from Brittany on 1/9, again told her the issue and that I spoke to Dixon Carpet regarding the smell. I also stated that I wasn't looking for the entire replacement of floor, just the hallway portion. She said she would speak to Steve and call me back in the morning. Since not hearing from them, 1/12 I called Brittany, she stated she and Steve talked and to spoke to a contractor at Dixon Carpet and was told there was no smell, water stains or mildew, (which implies I lied to them). And that they are going with what Dixon said. Not once did they come to see for themselves. I have photos of the water stains and mildew. My husband went to their place of business per my request to retrieve our warranty info., and they stated to him that I was only interest in the money. Please see their website for more.

I spoke to Dixon Carpet yesterday. They said that they spoke to A+ Services but said the installer did not respond back to them.