Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Plumber

RIVO, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Reviews

Customer Review Ratings

3/5 stars

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromSamantha T

    Date: 01/11/2024

    5 stars
    Rivo, Inc. has been out to my home on several different occasions to fix a variety of issues. The plumbing team is knowledgeable and have always been happy with the services provided.

    RIVO, Inc.

    Date: 01/15/2024

    Thank you so much for the review. We appreciate your business!
  • Review fromLarry or Kay R

    Date: 09/25/2023

    1 star
    Would not listen and would not believe our complaint. Refused to make it right, when it was their mistake.

    RIVO, Inc.

    Date: 10/06/2023

    This customer purchased a discounted/discontinued display faucet in 2019, this faucet had been on display from the previous business owner at least five years+. They waited until 2023 to have it installed in their home. Unfortunately, it did not fit the area perfectly. We offered to try to adjust, the customer was unhappy with this solution. They also mentioned finish damage on the drain pop-up assembly after using for weeks/months.  We are unable to repair, this is often caused by cleaning/hygiene products. It's possible the customer can reach out to the manufacturer (Central Brass) to have a new drain pop-up assembly sent as these are typically sent directly to customers not the vendor.  However, unsure based on the age of the faucet being eight-ten+ years old.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.