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Business Profile

Used Car Dealers

J's Auto Used Car Super Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my truck in to get fixed because it felt like the brakes were hanging up. They replaced calipers and brakes which fixed the problem for about a couple weeks then started doing it again so took the vehicle back waited 2 and half hours for to get told there not sure what the problem is it might be something in the rear end and to leave the vehicle there so they could tear it apart and diagnose the problem that they dont know if it was that or not. Im not the first ******** that this has happened to when buying a vehicle from them and problems happening right away with the vehicle. I dont think they inspect there vehicles before they sell them and if they do its not very well. Now I have to pay for parts and labor from the first time I took it out that didnt even fix the problem to begin with. Also read some reviews that a ******** was told by an employee that they dont inspect there vehicles very well.

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sold a car on five ten two thousand twenty four from js Auto for ******** + tax, license, and fees. During the test drive the car shut off at a stop and the sales man said it was OK. The day after getting the car home it started turning off when coming to a complete stop and then having a hard time getting going again. I contacted business several times to get help and they refused, finally they pd ****** to see if there was a recall. Was told it needed a new torque converter and a new transmission, *******. Was told on Sept. 16, 2024 that I was stuck with the car that I can't drive or pay for a new Trans. That I cannot afford. I have spent 3.5 months trying to get a compromise from these people who say customers are #1 and have gotten nowhere. Today Sept 16th I asked that we exchange for a car of equal value and was told it was to much work. I make ******** a year and support a child with special needs having a dependable car is essential and now I will be paying for one I cannot drive for the next five years.

  • Initial Complaint

    Date:10/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited J's on September 21 and was intending on purchasing a vehicle. During the negotiation process, I was assured that my credit would not be checked for loan information until I agreed to purchase the car. I ended up deciding not to buy the vehicle and I was told my credit information was not submitted. A week later, I received two different loan application responses in the mail that I did not submit and were submitted by J's on my behalf. Thus, without my approval, J's submitted my credit information and have caused negative impacts to my overall credit.

J's Auto Used Car Super Center is NOT a BBB Accredited Business.

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