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Business Profile

General Contractor

A&C Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/02/2022

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had this company install new windows and doors for us. They did a horrible job, we have a leaky sliding door, cracks in seals around the windows, window frames that seem to be warping already and it hasn't been a year, and didn't finish everything. I have been trying to get them to come back and finish and fix the issue we are having but they keep coming up with excuses to not show up.

    Business Response

    Date: 11/14/2022

    I have no excuses for not getting back to the residents to finish the couple items that I have to finish up.  I have set up several appointments, and either had weather, covid, or something else come up that I was not able to make it.   They do live over an hour away, so at first I was trying to schedule these items when I was closer to their home, as not have to make a special trip for a couple pieces of trim, and that is on me as well.  However, my issues with this complaint is the only items that I was ever made aware of was the trim strips around a back sliding door, and filing some s**** holes in the brick moulding around 2 entry doors.  The other issues listed, cracks in seals, warping window frames, etc., this is the first Im hearing about those.   When the install was completed, I personally walked the property with the home owner and made sure they liked the work performed.  At that time it was stated all looked wonderful, and couldnt quit complementing on the job done.  I am sure these feeling have changed because of the time passed, and the couple items left not getting completed, and for that I take full responsibility.  I would like to get a time set up to get these things completed, and make everything right for them, for they are obviously not at fault for any of the issues, and should get the service they paid for.

     

    ***********************

    Owner

    A&C Services LLC

    ************

    aandcservicesllc.com

    Customer Answer

    Date: 11/15/2022

     
    Complaint: 18348227

    I am rejecting this response because: I have been hearing for many months that he will show up to finish the work and I still have no resolution. I do not trust that this will be completed and issues fixed. 

    Sincerely,

    *********************

A&C Services is NOT a BBB Accredited Business.

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