Business ProfileforACT Inc.

I registered mt daughter for the June act and decided to purchase the *** for that act a day later. There was a discount code for $9 off the *** that clearly said could be use while purchasing the *** alone. There was no place online to enter a discount code so I called ACT. They couldnt figure it out either and decided to removed my daughters paid June registration allowing me to reorder the June act with tir and discount code. This all happened a month ago. I was assured I would be refunded my original June fee since I paid the very next day for the June act with tir in order to use the discount code. Ive called ACT until Im blue in the face. They have made false promises that I would be refunded. Ive spoken with **** several times and no refund has been initiated in a month. They have filed an investigation with act. Its so crazy they took control of my daughters account deleting her paid June one to allow me to reorder it with discount code and tir but kept my money from the first test. My account account and order history state all of the facts. They are not to me trusted.

Upon further review, the refund needed to be pushed through manually.The customer has been informed and later expressed appreciation.ACT regrets the inconvenience.