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Business Profile

Tree Services

Pitts Lawn & Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owner is trying to charge me for services never performed. Claimed he mowed my lawn when I was out of town. Owner can not provide proof of services (claims he has video) my ring camera never picked up any motion, the lawn was 3.5 inches tall after they claimed they mowed, owner was extremely unprofessional when I asked to switch to a new service provider. I believe his claims are fraudulent

  • Initial Complaint

    Date:09/13/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pitts Lawn & Tree Service (PLTS) has sent me two invoices for services they didnt provide on dates they werent my lawn-care company. I brought this to the owners attention (voice-mail) when an invoice for late June appeared in my mail but received no call back. Ive since received a bill for two additional dates of lawn mowing in July and two in August (both August events for work in the same week). When the first bill arrived, I assumed a worker had posted a job to the wrong account since I terminated my agreement with PLTS in early June an error, or unethical billing if intentional. The arrival of the July/August bill after the owner had been notified now pushes beyond unethical to either harassment or illegal activity. The statements all say Please contact us with any questions regarding this invoice. Theyve not returned phone calls, answered email messages, or responded to a certified letter.

    Business Response

    Date: 09/23/2023

    This customer owes ** money for ***********************.  After she threatened us with black male and her lawyer we told her we was done talking to her. Her bill has been sent to collections. Her and collections can settle this issue out. 

    Customer Answer

    Date: 09/26/2023

     
    Complaint: 20596135

    I am rejecting this response because:

    09-26-2023


    I reject the response from Pitts Lawn and Tree Service. I owe them no payment because [1] I phoned them and left a voice-mail message in early June 2023 to end service when the City threatened to bill and fine me for violating the lawn-height ordinance, at which time I hired someone else to mow, and yet [2] their bill is for services they say they provided in late June, twice in July, and twice (in the same week) in August, despite my having contacted them following the late-June billing and the July/August billing. Their previous lawn service for me (2022) involved mowing, edging, and trimming, and anyone looking at what my current service provides will know they only mow (no edging or trimming). I have left voice-mail messages with Pitts Lawn and Tree Service each time a bill has arrived (no calls returned) and email messages each time (no responses received). All of this led to the Certified Letter (again, no response) and then my contact with the Better Business Bureau. No blackmail (or black male, as their response puts it) was involved, simply the statement that I would be posting reviews on their website and contacting the BBB and asking whether I needed to get an attorney involved to help resolve this issue.

    ********************************************

Pitts Lawn & Tree Service is NOT a BBB Accredited Business.

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