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          Eden Bath and Home Group has 1 locations, listed below.

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            Business ProfileforEden Bath and Home Group

            Online Retailer
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/22/2014

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers online sales of sinks and faucets.

            Business Details

            BBB File Opened:
            12/19/2014
            Years in Business:
            13
            Business Started:
            7/1/2010
            Business Incorporated:
            7/28/2010
            Accredited Since:
            12/22/2014
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Millie Fitzpatrick Enterprises LLC
            Business Management
            • Patricia Miller, Owner
            Contact Information

            Principal

            • Patricia Miller, Owner

            Customer Contact

            • Patricia Miller, Owner
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/19/2022

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            Eden Bath and Home Group Order ID: ***** Date ordered: 3/8/2022 Price: $559.00 ***** tracking # ************ Eden Bath and Home Group knowingly sold me a damaged product without informing me the product was damaged. After I noticed the damaged product and then contacted Eden Bath and Home Group, they **** emails admitting they knew the product was damaged prior to shipping.I purchased a stone vessel sink online and had it shipped. I left the sink in the box to protect it. I also purchased the sink drain from Eden Bath and Home Group. The installation consists of setting it on top of the counter, as it is a vessel sink, and putting the drain through the hole in the sink. After it was installed I noticed a chip in a very noticable part of the sink basin. I thought the contractor had damaged the sink until I looked at the photo of the sink Eden **** me prior to purchasing. The chip is clearly visible in the photo, once you know its there. Eden Bath and Home Group acknowledges they noticed the chip prior to shipping. **** denied me the option of returning the sink as they said it had been installed.The last email from the owner stated:"We said you can fix the sink and we initially recommended a clear epoxy. But you seem to be wanting to change the color and it concerns us that you're going to end up with an even more noticeable spot in the sink if you do that, which is why we said it's beautiful as is and you're risking making it worse." They said the chip is a "natural crevice" but it is clearly 100% a chip with sharp, vertical edges that does not match the adjacent color or texture of the stone. Eden Bath and Home Group promises a very high quality for all the products on their website. Eden Bath and Home Group did not adhere to their promise when they knowingly **** me a damaged product. The damage is still in the exact same condition as when I received the sink.
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            Customer Reviews

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            Local BBB

            BBB serving Greater Iowa, Quad Cities, and Siouxland Region

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