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Business Profile

Ecommerce

The Right Stuf, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an anime DVD set from this company. When it arrived by mail I opened the package and a few discs were loose in the cases.Those discs were scratched. I had insurance for the item and I was sent another copy. When I opened the replacement package none of the discs were loose in the cases, but some of the discs were scratched. The replacement package was not what I expected. Paying for the insurance did not make a difference.

    Business Response

    Date: 08/10/2023

    We are happy to provide a refund to the customer but we will need the customer to reach out to our customer care team (*******************************************) and we will need the item returned to us to issue a refund. They reached out to the insurance company to have a replacement sent so at this point, they have 2 copies of the item and are requesting a refund. We will need the item returned to us before we can issue a refund.

    Thanks,

    ****

  • Initial Complaint

    Date:01/04/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Order #SO3928895, this order was delivered in horrible condition, with holes and half opened and RightStuf, refusing to make it right and their employees, refuse to do anything about this mess. RightStuf also refused to take my complaint.

    Business Response

    Date: 01/10/2023

    This customer contacted us multiple times to let us know that the package arrived in poor condition and we explained that although they have ordered with us for 5+ years and have 25+ orders with us, they are aware that we package our shipments to a certain standard and that this is an issue with the shipping company. The items inside the package were described to us as perfectly fine so we asked what they would like to happen. If anything was damaged, we would have replaced it but the items that were purchased were in good condition, the box just happened to arrive damaged (which is why we use the premium packaging that we choose). 

    We have the multiple phone conversation recordings and the live chat transcripts that we can provide if needed but the customer never asked for any kind of resolution, even after we prodded to ask what they would like to have done. They just wanted to let us know that the package arrived poorly and that feedback has been passed on to the USPS.

    Please let me know if there's any additional information you need from us for this.

    Thanks,

    *******************************

    Customer Care Manager

    ********************** Anime

    Customer Answer

    Date: 01/10/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

The Right Stuf, Inc. is NOT a BBB Accredited Business.

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