Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  estimate number - 2304-1410-4380 They gave an estimate and I added caulking ($200.00) to the job as well. They came did the job a month later the calking is not holding to the wall. I sent pictures and I was told it was going to be redone as time permits. Has been 3 months and nothing. I called and **** says she is tired of not having the owner (****) not addressing the problem. When I said I would reaching the media (and I am) he called me and in unprofessional matter with no customer service oriented has said that I should explain to him what is wrong with when I already had. 3 months and nothing. He has come up excused for a job bad done it.

  

  Business Response

  Date: 10/23/2023

  Mr ***** called me, ***************************, on this date and began yelling about an unresolved issue. I had to ask multiple times who I was speaking with, and he kept telling me that I was supposed to have a text from my secretary, rather than telling me who he was. The text was sent to me at the same time as his phone call, so he allowed time to see the text or to look into the matter. Mr ***** also generated this complaint less than one hour after the phone call, again not allowing any time to inquire about what had been done to rectify his issue. The crew had been directed to return several months prior and until this date I believed his issue was resolved. 

  Mr ***** began demanding deadlines on follow-up and hung up the phone. Again, since I believed the matter had been resolved and Mr ***** wouldn't provide any time to look into the matter, the complaint is extremely premature. If he had allowed time for an inquiry with our team about if they had followed up about the sealer or if it was inadvertently overlooked. However, Mr ***** generated a complaint without providing us any time to resolve the matter as we always do. 

  Mr ***** will be contacted about the issue, and it will be resolved. We regret that he didn't allow time to research and rectify the issue prior to generating a complaint.  

   

  Customer Answer

  Date: 10/31/2023

   
  *************************/***********************

  In reference to complaint ID ********,

  I have added as attachment the text messages exchanged reporting the issue on 08/14/2023 and also the pics of the crew when came to fix it on 10/24/2023.
  
  The fix on 10/24 is satisfactory to me.
  
  Sincerely,
  
  **********;