Business ProfileforLichtsinn Motors Incorporated

I recently purchased a 2007 Itasca horizon ** but one of the awnings was broken on it so I wanted to get the same type of awning or replacement awning for this vehicle so on March 27,2023 I went to a recommended *************** dealership and talk to ************ was told that my awning was discontinued but the awning that replaced it the only difference that would be is the color I can only get it in black or white, not dark gray, which was the color of mine so purchased the awning for $2613.99 + $402.08 for shipping . I received the awning.on April 20 2023 I took it down to have it installed when they open the crate and they seen that the motor was on the opposite end My original awning motor is on the left-hand side but the awning they sent is on the right hand side so that means that they have to drill holes in the ** and run electrical through the panel and take stuff apart which is additional cost so called ***** and told him that the awning was incorrect and ask if they had the correct awning that opened on the left-hand side he called Dometic and they told him thats the only one they make for that coach and told him I wanted to return the the awning that I would go and buy an aftermarket awning with the motor on the left-hand side he told me that he needed to call Dometic The maker of the replacement awning A short time later, a person by the name of ***** called from Lichtsinn RV service department and told me that they do not make a awning with the motor on the right hand side. I told him that I wanted to return the awning and I would find one with a motor on the left-hand side. He told me, that I cannot return it, and that he could do nothing for me for me very rude . I went to Winnebago dealership to ensure that I would get the proper part when I ordered the online they had a part number and a picture and Im sure they can see that the electrical was on the opposite end if they took time to look at both I feel they just wanted to make a sale and took advantage of me and just make a sell.