Business ProfileforFlexsteel Industries Inc

Two years ago we purchases a couch and recliner made by Flexsteel, part of the selling point at the time was the warranties with Lifetime on the structure part and five years for stings like electrical components. We are still even making payments as we took out a two year terms as Flexsteel has a premium price over other brands. They have signs up in the story and and the store, ***** Furniture and Mattress in **********, talk up the warranties of Flexsteel. Now less then two years and the electronic recliner is not working anymore. I emailed Flexsteel and heard nothing back. Found on their site they have not customer service or tech support info or contact, but they do talk up their Warranties. Had to search for a number to call and they where shocked that I called as they dont deal with customers only supply parts to repair techs. Called the story they only service up to a year. So have to find my own repair tech and pay for labor and possibly Flexsteel will provide the parts for free. It a bait and switch! They promote this great warranty but do not service it, help the customer, and you still have to pay for labor.