Business ProfileforClean Getaway Express Tunnel Wash

AVOID THIS CARWASH AT ALL COSTS!! I was not going to review and explain my experience with this place, but after being completely ghosted by management, I would like to warn everyone about this establishment!On 12/20/23 I went through Clean Getaway Carwash in my 2018 VW Atlas. As I approached the end of the wash, I realized the automatic roll up door was not activating and my car was still positioned on the floor rollers, pushing me forward. Unfortunately, I had no control of the situation, and my car was pushed into the door. The door finally began lifting, causing it to scrape the front and top of my hood leaving significant and visible scratching on the surface. I called the carwash once I got home and could assess the damage. I was told I needed to speak with the manager, ****** about the situation. I met ****** the next day to show him the damage and explain what had happened. HE ADMITTED TO HAVING KNOWLEDGE OF THE DOOR ISSUE and said they were having a hard time contacting the door manufacturer to fix it. His expert advice to me was to allow him to buff the scratches out, lol. I explained I wanted a professional to look at it, which he then told me I needed to provide them with 2 estimates in order for them to take care of the damage. I emailed the estimates within 2 weeks (which he acknowledged receiving and said he would forward to the owners). Can you guess what happens next? GHOSTED. No reply from manager or owners. I had to submit a claim to my insurance and pay my deductible and they, to this date, have not been able to reach ****** or anyone else at Clean Getaway to resolve the issue. Clearly the management and ownership are complete jokes and must be underinsured (if insured at all) if they cannot resolve a claim that they admitted was their fault.