Complaints
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed a lease for a vending machine in Oct 2021 for $160. 38 per month and the lease is 48 months long . This vending machine was to be used at a non -profit youth organization. I reached out to both inland financing which is who handles the finance side and to vendnet who handles the tech side of things which both companies are owned by the same group back in June of 2031 letting them know the machine was not working . I have had over a dozen calls and emails with both parts of the companies and no one is helping me get it fixed . REMOVEDand REMOVEDboth from vendnet say a tech will be calling or they will send me an order request and I never get it . REMOVEDfrom inland has been nothing but rude and says it doesnt matter if it doesnt work you need to pay it and I have explained that the machine is t working so it doesnt collect money therefore it cant be paid . I have asked for them to do a buy back as well but was told no because again the non profit cant pay for a machine that doesnt work and we have had to get a new one . REMOVEDfrom inland said the only option is to get a repo on my personal credit for 7 years which does not seem fair as I have tried numerous times to get it fixed and resolve this situation .
Business Response
Date: 11/21/2024
REMOVEDhas been attempting to arrange a technician to service this customer's vending machine. We had a phone call with her on the November 12th. There was a quote for a service technician sent to her the next day on the 13th. There were follow up attempts made via email and phone on the 15th. Another follow up quote was sent to her on the 19th with no response until the 20th. When she did reply she stated that she does not want to pay for a technician. The machine is three years old so it is more than a year outside of her two year warranty. The warranty expired in October of 2023.Initial Complaint
Date:12/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This vendor has machines located at REMOVED. They are stealing money from my checking account. Each item in the vending machine comes up as $2.60 in the vending machine.However, on December 18, Monday, a long list of duplicate transaction charges at $5.00 per item appeared in my checking account. Issues:There were no $5.00 items in the vending machine and it appears as though there is a long list of them on my account for the date of December 18, 2023, Monday.I made 4 purchases using my REMOVEDdebit card for $2.60 per item on December 18, 2023, Monday. The vending machine has instead charged me $5.00 per item about 11 times on December 18, 2023, Monday. The vending machine owes me $60.00 for December 18, 2023 Monday at the location of REMOVED. The inside of one of the machines has a note indicating: Wittern, REMOVED, REMOVED, REMOVED, (serial number: REMOVEDMODEL REMOVED, REMOVED, 12A. 1PH. This machine is located at:. REMOVEDBusiness Response
Date: 01/02/2024
REMOVED, I am sorry to hear about the issues you are experiencing with this vending machine. While The Wittern Group is the manufacturer of the machine, the machine was purchased and is operated by a vendor operator, not our company. You will need to contact the vendor operator directly in order to request the refund. Typically, operators have their contact information located somewhere on the machine. Best, REMOVEDInitial Complaint
Date:10/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The entire process has been of working with the Wittern group has been extremely unprofessional. I paid a hefty price tag for a vending machine through TWG. They didnt fulfill any of their promises such as on time delivery, white glove delivery, they also sold me a broken machine. They came back and picked the machine up and have been holding it for a month. They have not terminated our financing agreement as well as my down payment. Also they continue to try to bill me. The REMOVEDof sales REMOVEDnamely is the reason for this. He has ignored all of my calls and wont return any emails or voicemails. He has total control over my $5,700 I spent and wont return my money to me even though the product was faulty.Business Response
Date: 10/16/2023
Confirming that our finance group has credited REMOVEDfor the machine that was returned. We believe for this matter to be resolved.Initial Complaint
Date:03/07/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased vending machine with this company. Company has horrible customer support. They dont respond to emails or voice messages. This company says they are industry leader. I ordered a vending machine that came 6 months late. It was delivered with the wrong manual. Contacted support and they again sent wrong manual. Have been trying to reach them again and it has been days. No response. Its like this company is outside of the country in a developing country. This company should be embarrassed by their support. They are not industry leaders.Business Response
Date: 03/15/2023
The customer's machine arrived with wrong manual (Flex) and the customer submitted a ticket to Vendnet. Vendnet mistakenly sent the wrong manual (Flex) to the customer. The customer then sent photos and Vendnet was able to identify the control board as the GVC2 model. Vendnet then sent the customer the GVC2 programming manual and assisted with answering questions for the customer and set-up. We believe the original issue has been resolved and the only open issue is that the customer would like to upgrade the coin mech to use custom carwash tokens.Customer Answer
Date: 03/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. That being said, it would be nice if they send me the correct manual to the mailing address they have on file (my home address in REMOVED, REMOVED). Also, they need to know that part of the complaint was how difficult it was to reach them to get the correct manual. Their customer service needs major improvements.
Sincerely,
Islam Shahin
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