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Complaint Details
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Initial Complaint
09/22/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
I was incentivized by ***'s Club rebate program to buy this vending machine a few months ago. Of course I completed everything per the rebate instructions; however , I never received my rebate refund and also got ghosted by *********************** of Selectivend whom I was in contact with originally via email.Business response
10/05/2022
We contacted **************** regarding his rebate submission. It appears there was a misunderstanding by both parties with regards to the submission being received as **************** advised us that he sent the rebate documents by ****** He could not provide the ***** tracking number so we could verify that the ***** envelope was delivered to us, but said he still has copies of his receipts. We asked that he please scan and email them to us and well promptly have his rebate processed for refunding. During our conversation we also discussed his email exchanges with ************************ **************** emailed ***** in July and again in August, to which ***** did respond. We had our IT Department investigate if additional incoming messages came through our email server after the last email exchange on August 16th and no new incoming messages were found. We wanted to assure **************** that in no way was he being avoided. He agreed that he did receive responses to his messages. Our business hours are Monday Friday from 8 am 5 pm CT and were always here to assist during those times. **************** will try to email the receipt copies to us yet today and we will get them processed for him right away. We had a positive conversation, and he was satisfied with the handling of his rebate now that everything has been discussed. We appreciate ****************** business and look forward to helping him for many years to come.
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Contact Information
8040 University Blvd
Des Moines, IA 50325-1118
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.