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Find a Location

Southridge Auto Sales has 1 locations, listed below.

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    Business ProfileforSouthridge Auto Sales

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    the company offers the sale of used vehicles.

    Business Details

    Location of This Business
    6017 SE 14th St, Des Moines, IA 50320-1700
    BBB File Opened:
    12/2/1999
    Years in Business:
    33
    Business Started:
    1/1/1991
    Business Management
    • Brian Dearden, Owner
    Contact Information

    Principal

    • Brian Dearden, Owner

    Customer Contact

    • Brian Dearden, Owner

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/18/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    When we purchased the vehicle we were told by the salesman that the ** had to be recharged. We said okay we can handle that, purchased the vehicle. The dealership didnt even have the title, we had to drive 3 hours back to get have it sent certified. We told him to wait until Friday and send it certified because I was going to be in the hospital. Not even 24 hours after ownership. The vehicle wouldnt start. Purchased a new battery. Dealership never said the battery was bad. Took the vehicle to the mechanic for the ** and the mechanic says its a compressor issue, it needs to be replaced. We replaced the compressor but it still wouldnt work. Mechanic has us put in new lines. So we take the vehicle in to replace the lines and as the mechanic is taking apart he notices engine mounts are broken. I called the business and ask who does their inspections. He said they did. I told him so you inspected this vehicle decided the ** just needed to be recharged without investigating why, which if you would have done this you would have seen the motor mounts broken. The dealership said there was no way they could be because the motor would be on the ground. I told him I am standing right there looking at it and a bar is keeping the engine from dropping. I told him we needed to rectify the situation. He said he doesnt have to do anything because we bought the vehicle as it, then insinuating that we caused the problem. Yes vehicle was purchased used as a 2010. We are now elbow deep in a repair bill, that the dealership claims they inspected the vehicle. Any other vehicle the engine would have dropped, but because of a bar across the bottom it doesnt do that on this vehicle. The dealership should held liable for this vehicle even if it was sold as is. It is an extreme safety concern. To note not 60 days pass purchase date. We spent July waiting on parts to arrive. Not only that I couldve gotten a fine because their negligence in not sending the signed title until 4 weeks later

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Theresa A

    1 star

    03/24/2024

    They **** they don't take accountability for anything I brought a car from them the ad said no mechanical problems I test drove it for 25 minutes and it was ok but wen I got home the check engine light came on so I put the car checker on it and it says shift solenoid so I tried to take it back the next day and it would not move I called to see if they would fix it they said they can't do anything it was as is but on they ad it said no mechanical problems they are full of it and I do not recommend southridge auto to anyone

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