Business ProfileforKars Inc

I purchased a used **** F-150 and a 5-year warranty from Kars Inc. in August of 2022. It was explained to me by ******* (who is no longer employed at Kars Inc.) that if I choose to cancel the warranty before it expires, I would be refunded for the remainder of the unused warranty. She described the warranty as covering anything motor or transmission related. After attempting to make a claim with the warranty company (Liberty Mutual AKA ***********************) I discovered that the warranty only covered certain parts of the motor and transmission. I then tried to cancel the warranty through Liberty Mutual, and they told me I needed to cancel through to Kars Inc. I asked Liberty Mutual what the refund amount would be, and they said that Kars Inc. would have the answer. On July 18th 2023, I arrived to Kars Inc. in person (as directed by the finance manager) to cancel the warranty. He took a picture of the mileage, VIN, and door pocket at that time. The manager told me to sign a cancellation form and he would submit the request to Liberty Mutual. I asked him what the refund amount would be, and he said that there is not a way for him to find out as Liberty Mutual would have that info. I told him that I did not feel comfortable signing the cancellation document until I knew the refund amount.I called Liberty Mutual again to ask for the amount I would be refunded for cancelling and the individual told me they don't have that information. After explaining the situation, she became annoyed and told me to contact Kars Inc. I then called Kars Inc. and tried to explain the situation to ****. She was extremely disrespectful over the phone and ended our conversation with no solution.I feel as though I was misled about the coverage of the warranty I had purchased for $3996. I have made several attempts to get an explanation from both Kars Inc. and liberty mutual as to the refund amount that will be processed. Both companies will not return my calls.