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Business Profile

Spa

Serenity Esthetics Spa - Des Moines

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a promotional facial from this business. After the facial was completed, they put me in a room and told me that I needed to purchase a VIP Package. The package either had to be paid in full or a payment plan. The payment plan presented was 'Affirm', and said I needed to be 'pre-approved'. In reality, I was signing up for a credit card that was paying in full the amount on this package. On the iPad I was presented with a 'contract', there was a section that said this amount is paid in full and I checked 'No'. When I hit submit, an error was thrown and the consultant changed the 'No' to a 'Yes' without my consent. Upon cancelling this package, it is stated I cannot receive a refund as I signed this in the 'contract'. This contract did not state anywhere that there was a no-refund policy nor was it verbally said to me. I requested a refund and they denied me stating that I agreed to this in the signed 'contract'. I asked for proof of what I signed and where that it says this, and they did not provide me with this documentation. Also, the credit card that they opened does not use my legal name or address. The consultant told me that she was including products without charge to be 'nice'. I have no opened or used any of the products. They are charging me full price for these items.

  • Initial Complaint

    Date:10/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to cancel my subscription with them. They stated that I signed documents stating that I can not break the contract. I have not received the services and the product that was giving, I was told was a gift. I have not used any product that was given to me. They will not allow me to cancel. This is against my rights and is against the law to charge me when I have not received the service.

Serenity Esthetics Spa - Des Moines is NOT a BBB Accredited Business.

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