Customer ReviewsforBirch Gold Group

PSA ??I brought some precious metals a few months ago and to was very disappointed to find out after my testing of my gold that they were NOT "24ct gold", but gold plated. I reported it to Birch Gold Group and it was handled in a very personal manner by ******* and ********. Please make sure to test your purchase with a place that uses a metal scanner.. Hopefully, Birch Gold Group, takes a moment to review their partnership with manufacturers to maintain their company's integrity!!

Hi ****,We understand the importance of authenticity when purchasing products, especially precious metals. We take this matter extremely seriously.Upon receiving your feedback, we promptly initiated communication with the vendor regarding the testing and authenticity of the gold in question. They assured us the metals were authentic. They did note that the precious metals security-sealed and tamper proof packaging can interfere with some testing machines, which is likely what led to the results you received. If we were to test without this packaging, we have no doubts the metals would have been found to be authentic.No matter our confidence in the metals' authenticity, we want you to be completely confident as well. Therefore, we were happy we had the opportunity to take care of you with the replacement gold and appreciate your feedback on the personal care you received. We are committed to maintaining the integrity of products and upholding the trust our customers place in us. If you need anything in the future, please give us a call and well be happy to assist.

Working with ******************* is a pleasure! **** is very professional and very knowledgeable and was on top of every thing when it came to helping me get set up with my account. **** is kind and patient and made sure to to get back to me on questions asap! Looking forward to making my choice of investments.Thank you ****!

Hi Anita, We are so happy Anna made your purchase a memorable one. Satisfying our customers while spreading kindness is one of our favorite things to do and we are glad this was reflected in your purchase. We cant wait to continue to give you that level of service, so please reach out if you need anything in the future.

My investment advisor had me buy an ********** Florin .25 oz in gold and silver instead of having me buy U.S. Eagle or Buffalo 1 oz. The Australian Florin has lost 50% of its value in less than 6 months yet gold and silver remain strong in general. He assured me it was a safe and not volatile but that was not the case. Yes, invest at your own risk but I would have bought what I know but was advised otherwise and it cost me. Dont buy foreign gold or silver.

Hi Jenn, We’re sorry to be reading your concerns and have attempted to reach you to resolve. We strive to provide our customers with comprehensive education so they can make informed decisions that best meet their needs and goals. While our Precious Metals Specialists provide information about various options, the ultimate decision is always made by our customers. We have not observed a 50% loss in the value of the Australian Florins on our end. Can you please clarify where you are seeing this? If your concerns are based on the values that your IRA custodian is reporting, friendly reminder that their values don’t represent the actual retail value of your Australian Florins because of their reporting method. We hope you’ll return our call, as we are committed to addressing any misunderstandings.

This is the biggest investment of my life and I would not trust anyone else. Everyone was very professional and well educated. I received kind and patient support in making my decisions. The whole process was a pleasant and reassuring experience. I highly recommend them to everyone I know.

Hello ******,We are so happy that you trusted us with your investment in precious metals! We understand that navigating the world of precious metals can be challenging and that's why educating customers while spreading kindness is so important to us. We thank you for your feedback and recommendations and we encourage you to reach out should you need anything.

The Birch Gold Group representative I delt with was very helpful in selecting the gold and silver investments I was most interested in. My order was filled and shipped in a very short time. I am very pleased with the services received from Birch Gold Group

Hi ******,Were thrilled to hear that our staffs support and commitment to customer satisfaction helped ease your mind in your precious metals purchase. We also love that you received your metals in a timely manner. If you have any questions, please don't hesitate to reach out to us.

Our experience with Birch Gold was great. Everything was explained well. All questions were answered quickly. Each person we worked with was very professional, patient and friendly.

Hello ****,The team is thrilled to receive such a great rating! Educating customers and spreading kindness while we do it is what its all about. We appreciate your business and taking the time to share your feedback. Well always be here for you, so please dont hesitate to call us if you need anything.