Business ProfileforSpringer Professional Home Services

On July 18, 2023 I contacted Springer in regards to a wasp problem I was having. Their rep stopped over and explained the charges. He told me it was $300 for the initial service plus the 30-day followup & that I could call them as many times as needed within that 30 days if the wasp problem was not resolved. I had a $50 promo coupon that was used against the $300 He stated that the charges would be $50 a month if I continued the services. I verified with him no less than 3x's as to the statement that the 30-day was included with the initial fee and he confirmed this. I had to call Springer a couple of times within the first 30-days & then Springer came around the 30th day for the final initial visit. He did not do the inside of the house that day as I had painters inside. The wasp problem was minimized but not resolved. This was Aug 29th. I later received a text that they would not be performing additional services as I had not paid the quarterly fee of $150 + tax. It was my intention not to pay the quarterly or continue with the services as they did not resolve the wasp problem within the 30 days. However, they are now harassing me for that payment even though no services were performed after August 29th. They are trying to say the 30-day follow-up was a part of the quarter which, as above, I was told, more than once, was part of the initial fee. My request is that they stop harassing me for something I don't owe. I am very disappointed that I have contacted them for the service to begin with since the wasps were still a big issue with me. On December 27th I called the business office personnel to explain why I didn't owe any. She was very rude and wouldn't pay attention to anything I was saying so I hung up and decided it was time they were reported the the BBB. I have received additional billing since that day and consider this an unwarranted harassment. The resolve to this would be for Springer to stop this harassment as I don't owe anything.