Reviews
This profile includes reviews for Principal Financial Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 212 Customer Reviews
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Review fromAndrea E
Date: 05/05/2025
1 starVery dissatisfying company. **************** is rude and unprofessional, language barrier. Unsettling that this company is in charge of mine as well as the future of others. Please, if you have any choice in this matter go elsewhere where!Review fromMario D
Date: 04/28/2025
1 starMy experience with ********* was abysmal. She delayed communications by requesting additional documents at the end of the day and never asking for things in advance when we spoke. What turned out to be a simple cash sale and needing to send a purchase agreement turned into more and more documents every time I emailed something. Not clear at all in what was needed and the time in responding was always after an entire day had past. We would send a document, hear nothing and then receive an email the following day at 4pm after she was gone for the day that new documents were needed. I never had more trouble with a cash purchase real estate deal than working with PrincipalReview fromWendy C
Date: 04/22/2025
1 starMy employer required that I create an account with ******************** and mandated that a certain amount of my paycheck go in it. I complied. After two years and putting thousands of dollars with Principal, I was sent a letter requiring me to set up an online account. To do so I had to send a picture of my passport, my drivers license, and a selfie all uploaded over the Internet. This seems like a great way to get my identity stolen, so I called the company to find out other more secure ways to set up the account. Everyone I spoke with barely had a command of English. Im not sure what country their customer service is located in, but it is not *****************. Apparently they do not have ANY secure ways to create an account. Also how does a selfie prove Im me - couldnt someone just lift stuff like that off social media anyway? The letter I received from *** ******** - VP - says my account is a target for identify theft but I think their online process and third world customer service set up is a guarantee for woes. Not sure why my employer would opt to work with such a shady organization. Perhaps some state senator could take on this mess as a pet project and get all of us our money back / put these guys out of business. This place is the metaphorical equivalent of putting money in a jar then burying it in a hole in the ground in your backyard. If you do not need to do business with these clowns, dont.Review fromLOU A
Date: 04/16/2025
1 starMy former company uses Principal for their 401 ********* this company. They push their annuities endlessly. There website is horrible. They made an error when I tried to make a RMD withdrawal and moved ALL the funds I had in the 401 K out! Huge tax consequences. Impossible to get anyone to fix this at Principal. I had to get my former company involved to make this work.Review fromRandy H
Date: 04/07/2025
1 starThis is the worst company ever don't waste your time, just get your money and run.Review fromAnthony G
Date: 04/02/2025
1 starTerrible company with terrible customer service. For a company that is holding YOUR money for you. they make it as hard as possible on their customers in hardships. I suggest switching to another **** companyReview fromJohn D
Date: 04/02/2025
1 starWorst company ever!!!!!!! Avoid them like the plague! They take your money and refuse to give it back!Review fromChloe S
Date: 03/14/2025
1 starPrincipal has delayed my short term disability payout by creating duplicate claims with mismatched information in both files and claiming to not have received certain forms which was in another file. Constant communication for the same information and documentation which were provided. ******* payment and requested to have my claim expedited. No progress and I have complained to my employer about the terrible service that I am receiving from Principal and delayed payment. I am battling with a health condition and should not be spending a lot of time dealing with Principal over basic request for information and documentation.Review fromTyler O
Date: 03/14/2025
1 starPrincipal **************** was absolutely HORRID!!! I called today as I just changed jobs and wanted to put my money from Principal into my investment account elsewhere. When getting on the phone, I was asked about 8 different security questions for god knows what reason. He just kept saying, another security question, another security question, like can't you take my social and DOB? Is that not good enough for you? I then just said I wanted to do a rollover into my investment center, he then proceeds to say, I understand, but have you received an email about rollover options? I said no, but I just want to move my money here now.... "would you like to hear about the rollover options"? No, I want to do this... During this time, this JERK of a human which I could say soooooooooo much else about him had the audacity to have a tone and was rude as possible the entire phone call. I have never dealt with customer service as bad as him and oh I wish I remembered his name, but all in all, rude people, horrid service and never will be putting my money into there again thanks to that JERK of a human being. Like DUDE, figure it out and get better!!!! Why do I have to even give a star for a review, you don't as a company deserve a star, but I had to put something. Get better people that work for you and maybe I'll change my mind, but until then, DO NOT PUT YOUR MONEY INTO THIS RETIREMENT.Review fromCassandra H
Date: 03/14/2025
1 starTerrible process trying to get a simple death payout to the funeral home. **************** is also poor.
Principal Financial Group
Date: 03/25/2025
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