56 Customer Reviews
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Review from Diane R
1 star03/26/2024
Do not put your annuity in here when you try to get some of YOUR MONEY they give you the run around !!!! Playing to many games
Fidelity & Guaranty Life Response
03/27/2024
Thank you for your inquiry. Due to state and federal privacy laws, we are unable to respond directly through the BBB. Therefore, a response will be sent to the policy owner within 10 calendar days.Review from Glen S.
1 star02/29/2024
Told this company that I was no longer interested in investing with Fidelity and Guaranty Annuities and to return my money. Only to be given the run around and ripped off for over $6,000.00Fidelity & Guaranty Life Response
03/05/2024
Thank you for your inquiry. Due to state and federal privacy laws, we are unable to respond directly to the BBB. A response will be sent to the policy owner within 10 calendar days.Review from Scott H
5 stars01/10/2024
I'm a brand new customer to F&G. Just rolled over my 401K plan. I already had an issue on Monday 1/8/24. My 401K company(Principal) sent the roll over check to F&G and they typed ***** on it. I called F&G, asked them to stop from depositing the check, and to send the check back to Principal for a new check. F&G responded immediately, were professional, helpful and got it taken care of without delay. I confirmed with Principal they received the communication from F&G and will be mailing the new check to F&G this week. Kudos to both F&G and Principal for their customer service.Fidelity & Guaranty Life Response
01/11/2024
Thank you for your review. We are glad F&G was able to help you with your check issue and we look forward to serving you in the future.Review from Dr Beverly P
1 star01/05/2024
I am an annuity policy holder. I called F&G Life today to get help in closing out my annuity. After a long hold I was connected with Terry who was snappy, rude and treated me with contempt. I am a highly accomplished corporate psychology and author of more than 25 books in print. As a client of F&G I am entitled to be treated with courtesy and respect. Terry is a liability to F&G and should NOT be servicing F&G's clients.Fidelity & Guaranty Life Response
01/08/2024
Ms. ******, thank you for your inquiry. Due to state and federal privacy laws, we are unable to directly respond to your concerns through the BBB. However, a written response will be sent to your address of record within 10 calendar days.Review from Gustavo C
2 stars01/04/2024
I don t like the costumer service of this company i m not content with it. I ve been trying to cancel this policy through the agent Gustavo ***** and he doesn t advanced in the cancelation he doesn t pick up the phone he s just ignoring how unsatisfied i am. I don t want this service anymore. How can we proceed ???Fidelity & Guaranty Life Response
01/08/2024
Thank you for your inquiry. A written response will be sent directly to you within 10 calendar days.Review from Neil R.
1 star12/13/2023
STAY FAR AWAY. I'm an insurance agent and this is undoubtedly the worst company I've ever dealt with. Their phone representatives give wrong information over and over and when trying to correct, they take no accountability for THEIR errors. Calls to supervisors and their worthless "compliance" department go forever unreturned, no matter how many voicemails are left. There is ZERO follow through. I wouldn't sell their products for 100% commission. Not worth their incompetence.Fidelity & Guaranty Life Response
01/03/2024
Thank you for your inquiry. Our records indicate we do not have your name you listed above (*****************), or the name associated with your listed email address, associated with any current policies at F&G, nor any are listed as ever being associated with our compliance department. If you would like to provide more detailed information regarding your concerns, please send them in writing to ************************************************ ************************************************************ attention the ********************** Thank you.Review from Barry D
1 star12/12/2023
Worst customer service ever I have been given Miss information multiple times when trying to withdraw my money or just to do a quick withdrawal paperwork is a nightmare. The investment advisor miss represented the product to me. Im just I would never invest with them again.Fidelity & Guaranty Life Response
12/13/2023
Thank you for your inquiry. Due to state and federal privacy laws we are unable to respond directly on the BBB site. We will send you a written response within 10 calendar days regarding your concerns.Review from Lucille L
1 star12/05/2023
Ive been trying to get money put into my clients bank account since 10/8/23. Every time I call them they find something wrong with the papers Ive since. They keep asking or want something else. They keep telling my client that theyll call back but never do. They have $225, 000 of his money, but its like putting socks on an octopus to get it back. This literally is abuse. He needs this money to live on.Fidelity & Guaranty Life Response
12/11/2023
Please be advised we understand your concerns. However, we are unable to fully respond without additional information regarding the policy owner.Review from Sara M
1 star11/29/2023
Worst service ever. I called to initiate benefits on 11/3/2023 and was told I would receive a response within 10 days. Twenty six days later, I have received no response, I have called 4 times and now am told that it could be up to 16 weeks before they can do a "manual calculation". This will be far past my retirement date. . the website doesn't allow any communication or access to a secure mailbox to send messages. The *** (Alight) doesn't work either as my employer is not listed. There is no communication other than the phone calls that I have initiated. My HR states that I have to resolve my pension through their service as they have contracted with them. Avoid this company at all costs.Fidelity & Guaranty Life Response
12/11/2023
Thank you for your inquiry. Due to state and federal privacy laws, we are unable to respond to your concerns directly on the BBB site. A written response will be sent within 10 calendar days to your address of record regarding your concerns.Review from Jermia D
1 star11/28/2023
Im filing a complaint with this company. Over 3 months trying to get my money and no luck.Fidelity & Guaranty Life Response
12/11/2023
Thank you for your inquiry. Due to state and federal privacy laws, we are unable to respond to your concerns directly on the BBB site. A written response will be sent within 10 calendar days to your address of record regarding your concerns.
Customer Review Rating
1.32/5stars
Average of 56 Customer Reviews
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