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Find a Location

UnityPoint Health has 1 locations, listed below.

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    Business ProfileforUnityPoint Health

    Hospital
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    26 complaints closed in last 3 years

    10 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/1/1978

    Years in Business: 123

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company offers health related services for inpatient and outpatient care.

    Business Details

    Location of This Business
    1200 Pleasant St, Des Moines, IA 50309-1406
    BBB File Opened:
    12/20/1976
    Years in Business:
    123
    Business Started:
    1/1/1901
    Business Incorporated:
    1/1/1993
    Accredited Since:
    5/1/1978
    Type of Entity:
    Corporation
    Alternate Business Name
    • Iowa Health System
    • St Lukes Hospital, Cedar Rapids
    • Methodist West Hospital, West Des Moines
    • Allen Memorial Hospital, Waterloo
    • Blank Children's Hospital, Des Moines
    • Iowa Lutheran Hospital, Des Moines
    • Iowa Methodist Medical Center, Des Moines
    • St Lukes Regional Medical Center, Sioux City
    • The Finley Hospital, Dubuque
    • Trinity Regional Health System, Quad Cities
    • Trinity Regional Medical Center, Ft Dodge
    Business Management
    • Joyce McDanel, VP of Human Resources and Education
    • David Stark, President/CEO
    Contact Information

    Principal

    • Joyce McDanel, VP of Human Resources and Education
    • David Stark, President/CEO
    Additional Contact Information

    Fax Numbers

    • (515) 241-5059
      Primary Fax

    Website Addresses

    Customer Complaints

    26 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/04/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I had surgery 1/4/2024 at Allen Hospital. Two weeks prior to the surgery and one week before the appointment to clear me for surgery, Allen hospital called to demand I pay the full insurance deductible of $5500. I did pay the full $5500 on the day of my surgery, 1/4/2024. The *** from my insurance company stated I should have paid $2230.96 because the remainder of the $5500 deductible was applied to the surgeons bill. In February, I contacted Allen Hospital and was told the refund would be processed after the insurance check was received and processed. They expected to have this done by 3/1/24. 3/4/24 I contacted Allen hospital and was told I had to wait for the insurance to pay and there were no phones in the department that posts payments. I then contacted my insurance company who advised me the hospital cannot hold my refund hostage while waiting for an insurance payment. The hospital should have already issued the refund. I remained on hold while the insurance company called the hospital. The insurance company said the hospital will review the refund and send a check within 30 days. A patient should not be expected to make any payments prior to receiving services, and my overpayment refund should not be held hostage, and no one should be told there is no one who can help resolve a problem that should not exist in the first place.
    Read More

    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lynessa B

    1 star

    12/13/2023

    I was in a MAJOR motorcycle accident, and arrived by ambulance at this hospital. I couldnt walk to the bathroom let alone get home, they tried to administer ******** to me after I advise them I did not want it. The nurse came in saying she had pain meds I asked what kind, she told me where I told that I stated before I did not want those. She argued with me about it and waited over an hour to get me something else. After that, the nurse was extremely hostile towards me and released me after less than eight hours. When I tried to get dressed, I told her I was going to pass out and throw up. I wanted to rest her response was that I needed to hurry up cause I could not stay there and had to leave. They told me I had just a broken arm and two broken fingers, but four days later I ended up back in a different hospital where I found out I had six fractured ribs, a cracked sternum and major breathing issues and ended up having to stay in that hospital on oxygen for two days before being released after four days. when I was at unity point Methodist, I advise them I was having trouble breathing, MULTIPLE TIMES I even told the emt. I was covered in bruises and lacerations and they still chose to release me instead of hold me for 24 hours and do a secondary scan even though I kept telling them I was having trouble breathing. I will never go here again, I watched them force out a homeless man who didnt understand what was going on. I am seeking legal action for malpractice for their lack of empathy, attempt to force pain meds on me, and incorrect diagnoses. From what I understand they do this a lot so if your a lawyer let me know!

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