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Business Profile

Floor Installation

Artisent Floors

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was directed by a property management firm called Top Shelf to use Artisent Flooring to have new, clean carpet installed in my rental unit. The unit had **** carpeting installed in it that was clearly soiled and matted down in clumps. The previous tenant had dogs and kids. I have a disabling immune system disorder that requires a clean living space. I was told that I could pay for a carpet replacement but it had to be the vendor Artisent. Artisent said they understood my situation and agreed to install berber (low pile) carpeting, a brown color, in exchange for the fee of $700. I was told the job was completed and done correctly. When I arrived to *********************** there was **** carpet installed in all of the rooms. Exactly the stuff that I cannot have with my breathing disorders, it traps dust and debris and hides filth. This is a classic "BAIT AND SWITCH" scam. I paid for a premium and quality product, which was the berber carpet. The vendor did not follow through with doing what was agreed upon and had collected my money already and did not refund any portion of my money and I would not have moved in if I knew I had to live in a **** carpeted house because my disability/illness is severe and I need very specific conditions to maintain my health. I assume they skimmed money off the sale for personal use since **** is low grade carpet, berber is a higher grade carpet and I was quoted price for a higher grade product then forced to accept a low grade product and I've been extremely ill living at *********************** and I'm currently trying to move out. Artisent refused to provide any remediation for their scam.

Artisent Floors is NOT a BBB Accredited Business.

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