Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a zebra printhead that included a warranty. The printhead failed due the manufacturer defect after 10 days use. Advanced automation said they could not provide a replacement under warranty until the manufacture approved it. I Purchased a second identical, print head to get the label printer up and running in a timely manner. Advanced automation has failed to provide a refund for the failed product.
Business Response
Date: 04/29/2024
The part warranty is with the manufacturer, Zebra Technologies. We facilitated the warranty and are at the mercy of the manufacturer as to when the warranty is approved and processed. Our records to indicate that a PayPal refund was issued on 12/20/20203 in the amount of $128.04. I have attached proof from our system and confirmation from PayPal as well.Customer Answer
Date: 04/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
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