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Find a Location

Bankers Trust has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Bankers Trust

      453 7th St Des Moines, IA 50309-4110

      BBB Accredited Business
    • Bankers Trust

      7000 University Ave Windsor Heights, IA 50324-1435

      BBB Accredited Business
    • Bankers Trust

      655 E Army Post Rd Des Moines, IA 50315-5932

      BBB Accredited Business
    • Bankers Trust

      3905 Merle Hay Rd Des Moines, IA 50310-1309

      BBB Accredited Business
    • Bankers Trust

      110 SE Main St Grimes, IA 50111-2193

      BBB Accredited Business

    Business ProfileforBankers Trust

    Bank
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/1940

    Years in Business: 76

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    The company is a full service banking facility offering banking, financial services, correspondent banking, trust services and wealth management.

    Business Details

    This is a multi-location business.

    Find a Location

    Bankers Trust has 14 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Bankers Trust

        453 7th St Des Moines, IA 50309-4110

        BBB Accredited Business
      • Bankers Trust

        7000 University Ave Windsor Heights, IA 50324-1435

        BBB Accredited Business
      • Bankers Trust

        655 E Army Post Rd Des Moines, IA 50315-5932

        BBB Accredited Business
      • Bankers Trust

        3905 Merle Hay Rd Des Moines, IA 50310-1309

        BBB Accredited Business
      • Bankers Trust

        110 SE Main St Grimes, IA 50111-2193

        BBB Accredited Business
      Headquarters
      453 7th St, Des Moines, IA 50309-4110
      BBB File Opened:
      1/1/1948
      Years in Business:
      76
      Business Started:
      1/1/1948
      Business Incorporated:
      1/8/1917
      Accredited Since:
      1/1/1940
      Type of Entity:
      Corporation
      Alternate Business Name
      • BTC Capital Management
      Business Management
      • Paul Erickson, SVP Chief Retail
      • Scott Eltjes, EVP Investments and Wealth Management
      • Kip Albertson, SVP Chief Financial Officer and Strategy Office
      • Amanda Young, SVP Human Resources
      • Mike Wilson, SVP Chief Lending Officer
      • Tina Smith Fritz, Senior Vice President
      • Gary Buelt, SVP Chief Risk Officer
      • Don Coffin, President/CEO
      • Emily Abbas, SVP Chief Marketing and Communications Officer
      Contact Information

      Principal

      • Don Coffin, President/CEO
      Additional Contact Information

      Fax Numbers

      • (515) 245-5216
        Primary Fax
      • (515) 271-1011
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/21/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      U opened an account which fell under their promotion. It states specifically that at 60 days the account will be validated. I opened my account 6/6/23 which made the 60 days Friday 8/4/23. I had a positive balance on this day which was required, met the direct deposit requirements and met the 25 debit transactions. It stated the $250 would be added to the account within 75 days which would have been 8/19/23. When I contacted them I received no help. I want what was offered to me upon sign up. My account was also opened in person which was required and funded $400 when the required amount was $25.
      Read More

      Customer Reviews

      0 Customer Reviews

      What do you think? Be the first to review!

      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      BBB serving Greater Iowa, Quad Cities, and Siouxland Region

      BBB Reports On

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