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Business Profile

Yoga Studio

HOTWORX - Clive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Yoga Studio.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I notified them on 5/10/24 at 1:46pm cst that I wanted my membership cancelled. I then reminded them again on 5/23/24. My doctor told me in March to cancel but I didnt until May. The sauna heat was reacting poorly with my medication and making me ill. The business is located **************************************************************************************************************************************************************** email the document. This business is trying to trap me in this membership and thats not right.ALSO. When I signed up it was only a 3 month membership so in reality I shouldnt have even had to cancel, but I did as you can see from the attached screenshots.

  • Initial Complaint

    Date:08/16/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been calling and emailing since the beginning of the year. My account had been on freeze and they had started up my full monthly charge without authorization. I have emails and phone calls all saved. I can also provide and obtain my phone records of any additional times that I have a called them along with the contracts and payments I have made as well that had all fulfilled the contract. I have attached what I have in emails here and can send the voice mail messages as well. I have a voice mail from ***** asking me to go over some things on 05/02/23 at 1:01 pm. She had wanted to confirm that I was cancelling even thou I had sent previous emails and had left a voice mail. I have another voice mail from an associate with no name (stated that they had wanted to follow up from my voicemail) on 07/11/23 at 3:26 pm and that they had me on a freeze for a couple of months and had went back to the billing of the monthly dues at the normal rate without my authorization. But, if I had wanted to cancel that again it would not be an issue and just give them a call back. Even thou I had called and emailed several times to cancel, etc. Spoke with ***** today at 3:50 pm and was told I have a balance of $ 236 + dollars and someone can reach out to me in 1-2 weeks to see if they will be able to do refund ? She had mentioned that it was taken over by new ownership in January. She had sounded very doubtful even thou this had not been my fault at all and have been contacting them repeatedly. I had explained that they could go on the check ins and camera to see I was never there those times and/or even used their gym/or place. Also, mentioned if my payment was late and or not paid...why had no one even reached out to me ? They would let anyone go 3 + months without paying ? Basically, I was always contacting them and when I would contact them during their operational hours they were not available at all. I want this resolved and this is not how you do business.

HOTWORX - Clive is NOT a BBB Accredited Business.

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