Business ProfileforCustom Electrical Services LLC

On Tues January 10, I paid Custom Electrical $758.63 to install one GFI outlet in my house and to hardwire 6 smoke detectors. Out of the $758, over $600 was for the smoke detectors. The original set of smoke detectors and/or the wiring to them had apparently failed as they continued to go off. So I bought a brand new set, and contracted with the electrician to install it. I did not attempt to install the smoke detectors on my own because I was unsure whether it was a wiring issue or the equipment. On January 11, the smoke detectors began to go off. Twice on Wed 1/11, Twice on Thursday 1/12 and multiple time on Friday 1/13. When I spoke with Custom Electric, they began immediately to deflect the issue away from their installation and to tell me that the equipment was likely faulty. When I reminded them that it was a brand new system which they had removed from the box themselves, they said that they had no way of knowing how old the batteries were because I had purchased the equipment. They stated that they would not warranty the equipment since I hadn't purchased it from them. When I reminded them that these detectors were hard wired to the wiring of the house, and that the batteries were merely a back up, they continued to deflect saying that their installation was not to blame. I told them that their job as an electrician to whom I had paid hundreds of dollars, was to determine whether the wiring was bad with a diagnostic and not just to assume, accept payment and leave. Eventually, I was forced to uninstall the smoke detectors myself which puts me in a very dangerous position. I do not have a working smoke detector system at this time. I demanded a refund of the portion I paid for the smoke detectors. They declined, stating that the installation was done as requested and they would not be responsible if it did not work. I need to bring another electrician in to determine where the wiring has gone bad. I can not do that until I receive a refund.