Business ProfileforBenjamin Franklin Plumbing

On Monday 10/23/23 ************************* called Benjamin Franklin Plumbing asking for a toilet and bathroom faucet to be replaced, and possible leak damage to be assessed. Company said there was no leak damage to flooring under toilet. After going into basement to assess possible damage, informed homeowner of leaking water heater, warned of IMMINENT basement flooding if new water heater was not installed. Then offered homeowner water softener salt refill service for a recurring yearly fee. (This involved refilling ALREADY EXISTENT water softener with salt every 2 months.) While in the basement installing the new water heater they were also installing a new water softener that WAS NEVER DISCUSSED AND NOT APPROVED. Never once was anyone told or asked about this piece of equipment that cost thousands. The very last part of the job was them fixing the bathroom faucet. They tried to do so, but it had an ongoing drip. BFP was clearly going to just leave and leave it like that until homeowner stepped in and said, NO, it needed to be replaced. It was then replaced with a kitchen faucet - a stopper was not even provided. It should be noted that while BFP was here, one of their workers ran the work truck into the garage frame costing thousands in damage. BFP states that they are goijng to work with our HOA Maintenance Man to get estimates and get it fixed. BFP says they will cover the cost. *** This statement was prepared by adult daughter of homeowner who was present during the entire thing. She also happened to be outside when the truck struck the house by the employee of BFP. My name is *********************, my phone number is ************ - I, and the homeowners believe this was a clear case of Deceptive Practices and taking advantage of seniors.