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Business Profile

Oil Changes

Take 5 Oil Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my oil changed at Take 5 on March 14, 2025, at the *********************, ****, location. At my next oil change, at another shop, the technician informed me that the Take 5 tech had cross-threaded my oil pan drain plug. They tried to plug it for me, but the car leaked oil all night. I had to have it towed to my mechanic, where they replaced the oil pan. I also had to rent a car, so I had something to drive. The manager filed a claim with someone at the company on May 15th, and said they would reach out to me in a couple of days. It's been two weeks and no one has contacted me. I'm $1,100 into a repair that is their fault. I'm sure they have liability insurance, but they are ignoring me.

    Business Response

    Date: 05/28/2025

    Hello, 

    I apologize for the inconvenience you experienced after the service at Take 5 and the delayed response to your email. The shop that you visited at  ******************************************* is a Franchise location meaning it is privately owned and operated. This shop will handle all service failures themselves. I have asked the BBB team to send your complaint over to the right team to address and come to a resolution with you. 

  • Initial Complaint

    Date:03/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for an oil change today at Take 5. Techs were very rude and seemed quite incompetent. As I was leaving I heard the bottom of my car scrape. I stopped and the tech guiding me out of the bay stated they left my skid plate down. The tech in the bay next to me then began yelling and screaming that it was like that when I pulled in. And that he did nothing wrong. I asked for a manager and was told they did not have one available. They then gave me a phony customer service number to call that was a disconnected number. I have tried calling their shop phone and no one answers. I also tried calling their corporate office where no one answered. Not only is my skid plate now bent from scraping the shop floor on the way out of the bay, but they secured it with one bolt and one zip tie when it requires 4 bolts to secure. They also refused to give me my 25% military discount because my husband was not present to show his military ID. That has never been an issue as long as I have been going to Take 5 oil change.

Take 5 Oil Change is NOT a BBB Accredited Business.

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