Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Logistics

Forward Air Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Logistics.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a GE gas dryer through ****** on 1/30/23 (order #*********). On 2/7 it was scheduled to be delivered through Forward Air Inc, a final mile delivery service. When they came to my home, they removed my washing machine and moved it to a different room to obtain access to the gas line. After attempting to install the unit, they claimed that my gas line was ******** said they were unable to complete the installation and that I'd need a plumber to repair the line OR an electrician to update my electric wiring to accommodate an electric model. They then marked the delivery as "refused" in their system. After they left, I smelled gas in my home which I assumed was lingering from their attempt to remove the line. The smell persisted for the rest of the day and into the next. I even felt lightheaded. I then contacted the gas company ******************** on 2/8/23 who came to my home and confirmed that there was a significant & active leak, which the delivery service never warned me about. The technician from the gas company told me that my gas line was not in fact corroded and that the installation team was not competent and didn't secure the base of the ****** properly and created a leak because of this. I then contacted ****** with a complaint and they ordered a refund for the unit at that time. After some back and forth with Forward Air, they claimed there was nothing they could do for me because the dryer was marked "refused" and I requested them to overturn that because it was only marked that was under false assumptions from their team. They told me that they'd contact their regional representative to do so and get back to me the following Monday, 2/20 at the latest. I contacted them three times that week (last being 2/23) & they never got back to me. I called ****** and GE on 3/6/23 to ask about my options and they told me there is nothing that can be done. So now I'm not only without a dryer, but without a working washer as well & am told no one can help.

Forward Air Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.